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Computer-Mediated Communication Systems - 1st Edition - ISBN: 9780124049802, 9781483277301

Computer-Mediated Communication Systems

1st Edition

Status and Evaluation

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Authors: Elaine B. Kerr Starr Roxanne Hiltz
Editor: Peter R. Monge
eBook ISBN: 9781483277301
Imprint: Academic Press
Published Date: 28th December 1982
Page Count: 224
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Computer-Mediated Communication Systems: Status and Evaluation synthesizes current knowledge about computerized conferencing systems, electronic mail, and office information-communication systems. It should be of interest both to students and researchers studying this new form of electronic communication and to organizations that are planning the installation of electronic mail or other computer-mediated communication systems and that need to be aware of the information gleaned from the studies presented here. The book is organized into four main sections, focusing on the following issues: (1) What are the important considerations in designing software or choosing a system from the many available options and capabilities? (2) What factors determine whether such systems are likely to be accepted or rejected? (3) What are the likely impacts of such systems upon the individuals, groups, and organizations which use them? It is not the economic costs and benefits, but the social problems and ""payoffs"" in the form of enhanced performance and organizational efficiency that should be the main considerations in deciding whether or not to use a computer-mediated communication system. (4) Given the conditional nature of many of the possible impacts, no system should be implemented without formal evaluation and feedback from users to guide the implementation. The major kinds of evaluational strategies that have been successfully employed are described in this book.

Table of Contents



1. Introduction


Overview of the Medium

Methodology: How the Data Were Gathered

Descriptions of the Systems and Groups Studied

The Context of Computer-Mediated Communication Systems

2. System Design


System Software Factors

General Interface Characteristics

Other Factors: Interactive Systems Design

Factors Specific to Computer-Mediated Communication Systems

Summary and Conclusions

Addendum: Groupware: The Process and Impacts of Design Choices

3. Acceptance and Usage of Computer-Mediated Communication Systems

The Conceptualization and Measurement of Acceptance

Findings of Previous Studies

The Predictive Power of Individual Characteristics

Group Factors in Determining Acceptance

Other Determinants


4. Impacts of Computer-Mediated Communications upon Individuals and Groups


Toward a Definition of Impacts


Cognitive Impacts on Individuals

Affective Impacts on Individuals

Behavioral Impacts on Individuals

Group Impacts

Cognitive Impacts on Groups

Affective Impacts on Groups

Behavioral Impacts on Groups

Societal Impacts


5. Appropriate Research Methodology


Goals of Evaluation


Data Collection and Analysis Methods

New Methodological Tools


6. Summary and Conclusions


Reflections on the Delphi Process


Appendix: Background Information on the Systems and Studies


Author Index

Subject Index


No. of pages:
© Academic Press 1982
28th December 1982
Academic Press
eBook ISBN:

About the Authors

Elaine B. Kerr

Starr Roxanne Hiltz

About the Editor

Peter R. Monge

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