Computer Hardware Maintenance - 1st Edition - ISBN: 9780750694940, 9780080502533

Computer Hardware Maintenance

1st Edition

An IS/IT Manager's Guide

Authors: Stephen Rood
Paperback ISBN: 9780750694940
eBook ISBN: 9780080502533
Imprint: Butterworth-Heinemann
Published Date: 14th December 1995
Page Count: 160
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Description

Introduction to the hardware maintenance function; Considerations on the installed base of PC hardware; Approaches to the maintenance function; Personnel and motivation under internal maintenance management; Steps in choosing an external maintenance source; Managing the external maintenance function; Integration of the Help Desk, asset tracking and hardware maintenance call management systems; The maintenance management information systems; Listing of third-party computerized maintenance support packages; Implications of the proposed Desk Top Management Taskforce (DTMF) Standard on managing a PC installed base and maintenance management; Computerized maintenance management system evaluation check list.

Table of Contents

Introduction to the hardware maintenance function; Considerations on the installed base of PC hardware; Approaches to the maintenance function; Personnel and motivation under internal maintenance management; Steps in choosing an external maintenance source; Managing the external maintenance function; Integration of the Help Desk, asset tracking and hardware maintenance call management systems; The maintenance management information systems; Listing of third-party computerized maintenance support packages; Implications of the proposed Desk Top Management Taskforce (DTMF) Standard on managing a PC installed base and maintenance management; Computerized maintenance management system evaluation check list.

Details

No. of pages:
160
Language:
English
Copyright:
© Butterworth-Heinemann 1995
Published:
Imprint:
Butterworth-Heinemann
eBook ISBN:
9780080502533
Paperback ISBN:
9780750694940

About the Author

Stephen Rood

Affiliations and Expertise

Senior Director of Information Technology, MW Houck Inc., USA