Communication - 3rd Edition - ISBN: 9780729542449, 9780729585774


3rd Edition

Core Interpersonal Skills for Health Professionals

Authors: Gjyn O'Toole
eBook ISBN: 9780729585774
eBook ISBN: 9780729585798
Paperback ISBN: 9780729542449
Imprint: Elsevier
Published Date: 7th June 2016
Page Count: 344

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The third edition of Communication: Core Interpersonal Skills for Health Professionals is an essential guide to clear and effective communication in a multidisciplinary healthcare setting.

Divided into four sections, the title takes the reader on a journey of reflection upon personal communication styles and habits. Essential communication strategies and skills are reviewed to rebuild and enhance future practice. The fully revised third edition by Gjyn O'Toole will appeal to the health student and practitioner seeking to improve communication style and practice in an increasingly complex healthcare environment.

Key Features

  • Individual and group activities integrated throughout, designed to promote communication skill, reflection and awareness
  • Key communication challenges addressed – conflict, cultural variations, misunderstandings, ethical issues, communicating over distances, written documentation and electronic forms of communication including social networking sites
  • Updated online evolve resources for lecturers and students at
  • Updated illustrations

Table of Contents

Section 1: The Significance of Effective Interpersonal Communication in the Health Professional
1. Effective communication for health professionals  
2. The overarching goal of communication for health professionals
3. The specific goals of communication for health professionals: 1  Introductions & providing information, including constructive feedback
4. The specific goals of communication for health professionals: 2 Questioning, comforting and confronting
Section 2: Achieving Effective Communication by Developing Awareness within the Health Professional
5. Awareness of and need for reflective practice
6. Awareness of self
7. Awareness of how personal assumptions affect communication
8. Awareness of the ‘Person/s’
9. Awareness of the effects of non-verbal communication
10. Awareness of listening to facilitate Person/s-centred communication
11. Awareness of different environments that can affect communication
Section 3: Understanding and Managing Realities of Communication as a health professional
12. Holistic Communication resulting in holistic care
13. Conflict and communication
14. Culturally congruent communication
15. Communicating with Indigenous Peoples
16. Misunderstandings and communication
17. Ethical communication
18. Providing Health Care by Long-Distance (Remote) communication
19. Documentation: ‘one-way’ Professional communication
20. Personal & Professional electronic (not face-to-face) or absent audience communication 
12. Holistic Communication resulting in holistic care
Section 4: Scenarios to guide communication: Opportunities to practice communicating effectively with ‘the Person/s’
21. Person/s experiencing strong negative emotions
22. Person/s in particular stages of the lifespan
23. Person/s fulfilling particular life roles
24. Person/s experiencing particular conditions
25. Person/s in particular contexts


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© Elsevier 2016
eBook ISBN:
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About the Author

Gjyn O'Toole

Affiliations and Expertise

School of Health Sciences, University of Newcastle, NSW, Australia