Business Process Change

3rd Edition

Authors: Paul Harmon
Paperback ISBN: 9780128003879
eBook ISBN: 9780128005224
Imprint: Morgan Kaufmann
Published Date: 8th May 2014
Page Count: 520
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42.95 + applicable tax
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Table of Contents

  • Dedication
  • Foreword
  • Preface to the Third Edition
  • Introduction
  • Chapter One. Business Process Change

    • Organizations as Systems
    • Systems and Value Chains
    • The Six Sigma Movement
    • Business Process Change in the 1990S
    • Lean and the Toyota Production System
    • Other Process Change Work in the 1990S
    • A Quick Summary
    • Business Process Change in the New Millennium
    • What Drives Business Process Change?
    • Notes and References
  • Part I. Organization-Wide Concerns

    • Introduction
    • Chapter Two. Strategy, Value Chains, Business Initiatives, and Competitive Advantage

      • Defining a Strategy
      • Porter’s Model of Competition
      • Industries, Products, and Value Propositions
      • Strategies for Competing
      • Porter’s Theory of Competitive Advantage
      • Porter’s Strategic Themes
      • Treacy and Wiersema’s Positioning Strategies
      • The Balanced Scorecard Approach to Strategy
      • Business Models
      • Business Initiatives
      • Summary
      • Notes and References
    • Chapter Three. Understanding Your Organization

      • A Comprehensive Business Process Method
      • Strategy and Enterprise BPM
      • Understand the Enterprise
      • The Traditional View of an Organization’s Structure
      • A Case Study of Organization Transformation
      • The Systems View of an Organization
      • Models and Diagrams
      • Organization Diagrams
      • Organizations and Value Chains
      • Systems and Processes
      • Notes and References
    • Chapter Four. Business Architecture

      • The Supply Chain Council’s SCOR Framework
      • Business Architecture: The IT Approach
      • Business Process Architecture
      • Defining an Architecture Using a Framework
      • The Supply C


Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach.

New to this edition:

  • How to develop business models and business process architecture
  • How to integrate decision management models and business rules
  • New material on service processes and on dynamic case management
  • Learn to integrate various approaches in a broad business process management approach

Key Features

  • Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma
  • Learn how all the different process elements fit together in this best first book on business process, now completely updated
  • Tailor the presented methodology, which is based on best practices, to your organization’s specific needs
  • Understand the human aspects of process redesign
  • Benefit from all new detailed case studies showing how these methods are implemented


process practitioners (managers, business analysts, business process architects); students in BPM programs, some Lean and Six Sigma professionals, some IT practitioners


No. of pages:
© Morgan Kaufmann 2014
Morgan Kaufmann
eBook ISBN:
Paperback ISBN:


"The book covers a large number of embedded computing topics and therefore can be recommended to any reader interested in getting initial information about this area." -- Computing Reviews

"...a practical reference for managers and practitioners interested in BPM or already involved in business process initiatives in large to medium organizations…Readers will profit extensively from the best practices and examples presented." -- Computing Reviews

"... this was a good read and should be something that anyone practicing BPM puts into their library and consults often. There is good balance throughout the book. This balance includes a lot of BPM and an appropriate dose of BPMS." --Smarter Process: Thoughts from the CTO, January 5, 2015

About the Authors

Paul Harmon Author

Paul Harmon is a co-founder and executive editor at Business Process Trends – – an internationally popular website that provides a variety of free articles, columns, surveys, and book reviews each month on trends, directions and best practices in business process management. Paul is also a co-founder, chief methodologist, and a principal consultant of BPTrends Associates (BPTA) – -- a professional services company providing executive education, training, and consulting services for organizations that are interested in understanding and implementing business process management.

Affiliations and Expertise

Enterprise Alignment, San Francisco, CA, USA