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Business Continuity - 2nd Edition - ISBN: 9780124116481, 9780124165649

Business Continuity

2nd Edition


Authors: Bob Hayes Kathleen Kotwica
Editor: Dean Correia
Paperback ISBN: 9780124116481
eBook ISBN: 9780124165649
Imprint: Elsevier
Published Date: 5th April 2013
Page Count: 98
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The Business Continuity playbook provides the background and tools to create, manage, and execute all facets of an organization’s business continuity program (BCP). Business continuity planning is an activity performed daily by organizations of all types and sizes to ensure that critical business functions are available before, during, and after a crisis.

This playbook guides the security leader through the development, implementation, and maintenance of a successful BCP. The text begins with a detailed description of the concept and value of business continuity planning, transitioning into a step-by-step guide to building or enhancing a BCP. Its 14 appendices, which include sample forms, templates, and definitions, make it an invaluable resource for business continuity planning.

The Business Continuity playbook is a part of Elsevier’s Security Executive Council Risk Management Portfolio, a collection of real world solutions and "how-to" guidelines that equip executives, practitioners, and educators with proven information for successful security and risk management programs.

Key Features

  • Answers the unavoidable question, "What is the business value of a business continuity program?"
  • Breaks down a business continuity program into four major elements for better understanding and easier implementation
  • Includes 14 appendices that provide sample forms, templates, and definitions for immediate adaptation in any business setting


Security and business executives planning to implement or enhance a business continuity program; managers creating a business continuity program; and educators who need to provide their students current, relevant background information on business continuity planning

Table of Contents

Executive Summary

What is a Playbook?


What Is Business Continuity Planning, and Why Do I Need It?

The Value of a Business Continuity Program and its Services

Program Characteristics and Data

How Does a Business Continuity Program Help My Business, and How Is It Managed?

BCP Purpose, Principles, and Objective

Management of the BCP

How Do I Implement the Four Pillars of a Business Continuity Program?

Pillar I: Assessment

Pillar II: Preparedness

Pillar III: Response

Pillar IV: Recovery

How Do I Maintain a Business Continuity Program in the Long Term?

BCP Support and Annual Strategic Planning

Appendix 1. Specific Job Descriptions and Salary Ranges

A. Manager, Emergency Preparedness/Disaster Recovery

B. Senior Emergency Preparedness Specialist IV

C. Emergency Preparedness Specialist III

Appendix 2. Advisory Committee Members

Appendix 3. Corporate Contingency Planning Umbrella

Appendix 4. Threat Risk Matrix and Heat Map

Ratings Legend

Appendix 5. Business Impact Analysis Template

Appendix 6. CMT/IMT/LRT Member List

Appendix 7. CMT, IMT, and LRT Member Roles and Responsibilities

CMT Lead

IMT Lead

LRT Lead

CMT, IMT, and LRT Member

Subject-Matter Expert

Specific IMT Member Roles and Responsibilities

Human Resources


Internal and External Communications

Business Continuity

Specific LRT Member Roles and Responsibilities

Appendix 8. Crisis Management Meeting Locations and Contacts

Appendix 9. CMT/IMT Meeting Agenda

Meeting Ground Rules

Meeting Agenda Part I

Meeting Agenda Part II

LRT Meeting Agenda


Human Resources


Supply Chain




Appendix 10. Critical Incident Decision Matrix

Appendix 11. Critical Incident Individual Decision Matrix

Appendix 12. Facility Property Assessment Checklist

Appendix 13. Incident Report

Appendix 14. Government Contacts


About Contributing Editor Dean Correia

About the Authors

About Elsevier’s Security Executive Council Risk Management Portfolio

Industry Applicability Validation


No. of pages:
© Elsevier 2013
5th April 2013
Paperback ISBN:
eBook ISBN:

About the Authors

Bob Hayes

Bob Hayes

Bob Hayes has more than 25 years of experience developing security programs and providing security services for corporations, including eight years as the CSO at Georgia Pacific and nine years as security operations manager at 3M. His security experience spans the manufacturing, distribution, research and development, and consumer products industries as well as national critical infrastructure organizations.

Additionally, he has more than 10 years of successful law enforcement and training experience in Florida and Michigan. Bob is a recognized innovator in the security field and was named as one of the “25 Most Influential People in the Security Industry” in 2007 by Security magazine. He is a frequent speaker at key industry events. He is a leading expert on security issues and has been quoted by such major media outlets as the Wall Street Journal and Forbes. Bob is currently the managing director of the Security Executive Council.

Affiliations and Expertise

Managing Director, Security Executive Council; former CSO, Georgia-Pacific

Kathleen Kotwica

Kathleen Kotwica

Kathleen Kotwica has a PhD in experimental psychology from DePaul University and has had a career as a researcher and knowledge strategist. Her experience includes positions as information architecture consultant at a New England consulting firm, director of online research at CXO Media (IDG), and research associate at Children's Hospital in Boston.

She has authored and edited security industry trade and business articles and has spoken at security-related conferences including CSO Perspectives, SecureWorld Expo, ASIS, and CSCMP. In her current role as EVP and chief knowledge strategist at the Security Executive Council she leads the development and production of Council tools, solutions, and publications. She additionally conducts industry research and analysis to improve security and risk management practices.

Affiliations and Expertise

Executive vice president and chief knowledge strategist, Security Executive Council and Security Leadership Research Institute

About the Editor

Dean Correia

Dean Correia

Dean Correia has had a career in operations and loss prevention in Canada spanning more than 20 years, holding senior leadership roles with global brands GAP, Starbucks Coffee, and Walmart. Dean is skilled at influencing stakeholders to embed an enduring legacy through process improvements and the creation of sustainable programs that contribute profit and add value through the protection of people and securing of assets.

Dean is a Certified Protection Professional and licensed private investigator whose other certifications include handwriting content analysis, interview/interrogation and executive protection. An experienced workshop facilitator and passionate public speaker globally, Dean is an emeritus faculty member of the Security Executive Council, the leading strategy, insight, and resource provider for risk mitigation decision makers.

Dean served a three-year term on the board of the US-based National Food Safety Security Council and has been an engaged member of the Retail Council of Canada for more than a decade, having led the national loss prevention conferences for both of these organizations in 2006 and 2008, respectively.

Some of Dean’s career highlights include successfully leading Walmart Canada’s security event planning for the 2010 Vancouver Olympics and the G8/G20 summit. Dean spearheaded the creation of business continuity and crisis management plans for Walmart Canada and Walmart Canada Bank. At both Walmart Canada and Starbucks Coffee, he played a key role in the creation, development, and implementation of auditing and investigative programs that delivered millions of dollars to the bottom line.

Dean’s publications include the February 2007 and September/October 2008 editions of Canadian Retailer magazine. In 2001, Dean was awarded the Spirit of Starbucks for his impact on the business in the United States and Canada.

Affiliations and Expertise

Emeritus Faculty, Security Executive Council; former Director, Corporate Security, Walmart, Canada

Ratings and Reviews