Series: Interactive Technologies

Measuring the User Experience

Most recent volume


Volume . Measuring the User Experience

Published: 3rd July 2013 Editors: William Albert Thomas Tullis

Measuring the User Experience was the first book that focused on how to quantify the user experience. Now in the second edition, the authors include new material on how recent technologies have made it easier and more effective to collect a broader range of data about the user experience.

As more UX and web professionals need to justify their design decisions with solid, reliable data, Measuring the User Experience provides the quantitative analysis training that these professionals need. The second edition presents new metrics such as emotional engagement, personas, keystroke analysis, and net promoter score. It also examines how new technologies coming from neuro-marketing and online market research can refine user experience measurement, helping usability and user experience practitioners make business cases to stakeholders. The book also contains new research and updated examples, including tips on writing online survey questions, six new case studies, and examples using the most recent version of Excel.

Additional volumes


Multi Disciplinary Design of Interactive Systems

Published: 12th December 2012 Editors: Wendy Mackay

Letting Go of the Words

Published: 14th August 2012

Information Visualization

Published: 18th May 2012

Usability for the Web

Published: 5th April 2011 Editors: Tom Brinck Scott Wood

Web Application Design Patterns

Published: 23rd February 2009 Editors: Pawan Vora

Effective Prototyping with Excel

Published: 7th January 2009 Editors: Nevin Berger Michael Arent Jonathan Arnowitz Fred Sampson

Evaluating Children's Interactive Products

Published: 22nd May 2008 Editors: Panos Markopoulos Janet Read Stuart MacFarlane Johanna Hoysniemi

HCI Beyond the GUI

Published: 25th April 2008 Editors: Philip Kortum

Moderating Usability Tests

Published: 29th February 2008 Editors: Joseph Dumas Beth Loring

Keeping Found Things Found: The Study and Practice of Personal Information Management

Published: 1st November 2007 Editors: William Jones

User-Centered Design Stories

Published: 19th April 2007 Editors: Carol Righi Janice James

Readings in Groupware and Computer-Supported Cooperative Work

Editors: Ronald Baecker

Sketching User Experiences: Getting the Design Right and the Right Design

Published: 10th April 2007 Editors: Bill Buxton

The Usability Engineering Lifecycle

Editors: Deborah Mayhew

Usability Engineering

Editors: Jakob Nielsen

Web Site Usability

Editors: Jared Spool Tara Scanlon Carolyn Snyder Terri DeAngelo

Readings in Intelligent User Interfaces

Editors: Mark Maybury Wolfgang Wahlster

Information Visualization

Editors: Colin Ware

Robots for Kids

Editors: Allison Druin James Hendler

Information Appliances and Beyond

Editors: Eric Bergman

Multimedia and Hypertext

Editors: Jakob Nielsen

GUI Bloopers

Editors: Jeff Johnson

Readings in Human-Computer Interaction

Editors: Ronald Baecker

Contextual Design

Editors: Karen Holtzblatt Hugh Beyer Hugh Beyer Karen Holtzblatt

Coordinating User Interfaces for Consistency

Editors: Jakob Nielsen

Cost-Justifying Usability

Editors: Randolph Bias Deborah Mayhew

Developing User Interfaces

Editors: Dan Olsen

Readings in Information Visualization

Editors: Stuart Card Jock Mackinlay Ben Shneiderman

Effective Prototyping for Software Makers

Published: 12th December 2006 Editors: Jonathan Arnowitz Michael Arent Nevin Berger

The Persona Lifecycle

Published: 24th April 2006 Editors: John Pruitt Tamara Adlin

Cost-Justifying Usability

Published: 4th April 2005 Editors: Randolph Bias Deborah Mayhew

User Interface Design and Evaluation

Published: 22nd March 2005 Editors: Debbie Stone Caroline Jarrett Mark Woodroffe Shailey Minocha

Understanding Your Users

Published: 28th December 2004 Editors: Kathy Baxter Catherine Courage

Rapid Contextual Design

Published: 14th December 2004 Editors: Karen Holtzblatt Jessamyn Wendell Shelley Wood

Web Application Design Handbook

Published: 23rd June 2004 Editors: Susan Fowler Victor Stanwick

The Mobile Connection

Published: 18th May 2004 Editors: Rich Ling

Interaction Design for Complex Problem Solving

Published: 3rd November 2003 Editors: Barbara Mirel

Web Bloopers

Published: 14th April 2003 Editors: Jeff Johnson

The Craft of Information Visualization

Published: 10th April 2003 Editors: Benjamin Bederson Ben Shneiderman

HCI Models, Theories, and Frameworks

Published: 10th April 2003 Editors: John Carroll

Paper Prototyping

Published: 2nd April 2003 Editors: Carolyn Snyder

Persuasive Technology

Published: 16th December 2002 Editors: B.J. Fogg

Usability for the Web

Published: 15th October 2001 Editors: Tom Brinck Darren Gergle Scott Wood

Usability Engineering

Published: 12th October 2001 Editors: Mary Beth Rosson John Carroll

Your Wish is My Command

Published: 26th February 2001 Editors: Henry Lieberman

The Design of Children's Technology

Published: 1st August 1998 Editors: Allison Druin

Human-Computer Interface Design

Published: 1st October 1995 Editors: Marianne Rudisill Clayton Lewis Peter Polson Tim McKay