Now in its fourth edition, this book is an invaluable reference for professionals involved in human resource development. It is also an important text for those professionals continuing their professional development through certification programs on the subject of ROI.
Today’s economic climate demands that anyone involved in training and development be able to both produce and document results and show clearly how they can add value to the organization. This practical guide gives you step by step details on:
Developing and implementing a results-based approach to HRD
Selecting the best data-collection methods to suit your needs
Determining the costs and calculating the ROI
Increasing management support for HRD programs
Written by Drs Jack Phillips and Patti Phillips, who are internationally recognized leaders in measurement and evaluation of Training and Development.