Description

Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading. It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples. Professor Mohamed Zairi is an international expert and leading figure in the field of benchmarking. His pioneering work in this area led to the implementation of sixty comprehensive benchmarking projects in companies worldwide. He has written several books on this subject including 'Practical Benchmarking' in 1992.

Key Features

Presents an integrated, strategic appraisal of how benchmarking impacts on organizational activities and performance Presents examples of best practice in a wide range of industries all over the world - including service, manufacturing, public sector, health care and education Includes up-to-the-minute examples including Rank Xerox and ICL (now D2D), both winners of the EQA (European Quality Award)

Readership

Practitioners involved in TQM implementation including quality managers, CEOs, marketing managers, technical/operations managers, HRM professionals, consultants etc; MBA students.

Table of Contents

Driving businesses with quality in the 1990s; Achieving a competitive advantage through TQM; Critical factors for effective TQM implementation: a benchmarking approach; Benchmarking quality systems: the role of auditing; Benchmarking innovation management for best practice; Benchmarking customer satisfaction for best practice; Benchmarking supplier partnerships for best practice; Benchmarking TQM in health care for best practice; Benchmarking quality in financial services through the EQA self-assessment model; Benchmarking performance measurement for best practice; Benchmarking processes for best practice; Benchmarking external corporate quality reporting for best practice; Index.

Details

No. of pages:
512
Language:
English
Copyright:
© 1998
Published:
Imprint:
Butterworth-Heinemann
Print ISBN:
9780750639484
Electronic ISBN:
9780080499994

Reviews

'This book makes an excellent contribution in the fields of TQM, benchmarking and continuous learning. Based on Professor Zairi's extensive applied research in world class aspiring organizations, it offers a good reference for practitioners charged with understanding how to improve processes and best practice methods.' John Oakland 'Benchmarking for Best Practice' is a valuable reference tool at two levels. Firstly it can be used to identify key processes and measures for the critical processes which form the chapter headings. ... The book is also a treasure trove of best practice exemplars. ... Benchmarking for Best Practice is highly recommended.' The Benchmark November 1996 'Benchmarking for Best Practice is a valuable reference tool .. ...a treasure trove of best practice exemplars. Benchmarking for Best Practice is highly recommended.' The Benchmark, November 1996