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Architecture and Patterns for IT Service Management, Resource Planning, and Governance - 2nd Edition - ISBN: 9780123850171, 9780123850188

Architecture and Patterns for IT Service Management, Resource Planning, and Governance

2nd Edition

Making Shoes for the Cobbler's Children

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Author: Charles Betz
eBook ISBN: 9780123850188
Paperback ISBN: 9780123850171
Imprint: Morgan Kaufmann
Published Date: 23rd September 2011
Page Count: 480
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Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI suite, the IT portfolio management literature, and the Agile/Lean IT convergence, and derives a value stream analysis, IT semantic model, and enabling systems architecture (covering current topics such as CMDB/CMS, Service Catalog, and IT Portfolio Management). Using the concept of design patterns, the book then presents dozens of visual models documenting challenging problems in integrating IT management, showing how process, data, and IT management systems must work together to enable IT and its business partners. The edition retains the fundamental discipline of traceable process, data, and system analysis that has made the first edition a favored desk reference for IT process analysts around the world. This best seller is a must read for anyone charged with enterprise architecture, IT planning, or IT governance and management.

Key Features

  • Lean-oriented process analysis of IT management, carefully distinguished from an IT functional model
  • Field-tested conceptual information model with definitions and usage scenarios, mapped to both the process and system architectures
  • Integrated architecture for IT management systems
  • Synthesizes Enterprise Architecture, IT Service Management, and IT Portfolio Management in a practical way


IT Directors, managers and CIOs; business owners; IT governance employees; business process management strategists (such as Six Sigma); IT Consultants; IT auditors; middle-management in enterprise

Table of Contents


  • An Architecture for IT Itself

Author Biography

Chapter 1. IT in a World of Continuous Improvement

  • Publisher Summary
  • What Is “Information Technology”?
  • What Is an IT Service?
  • What Is Lean?
  • What Is IT Value?
  • What Is Lean IT?
  • Conclusion
  • Further Reading

Chapter 2. Architecture Approach

  • Publisher Summary
  • The production of IT services
  • IT Value chains, streams, and processes
  • The IT management functions
  • The information architecture of IT management
  • A Supporting systems architecture for IT management
  • The matrices
  • Conclusion

Chapter 3. Patterns for the IT Processes

  • Publisher Summary
  • IT Process Principles
  • Accept Demand Patterns
  • Execute Project Patterns
  • Deliver Release Patterns
  • Complete Change Patterns
  • Fulfill Service Request Patterns
  • Deliver Transactional Service Patterns
  • Restore Service Patterns
  • Improve Service Patterns
  • Retire Service Patterns
  • Conclusion

Chapter 4. Patterns for the IT Lifecycles

  • Publisher Summary
  • The Application Service Lifecycle
  • The IT Infrastructure Service Lifecycle
  • The Technology Product Lifecycle
  • The IT Asset Lifecycle
  • General Patterns for IT Portfolio Management
  • Epilogue

Appendix A. Extended Definitions for the IT Architectural Catalogs

  • IT Lifecycle Definitions
  • IT Process Definitions
  • IT Function Definitions
  • IT Data Definitions
  • IT Management Systems Definitions

Appendix B. Fundamentals of Computing for the Business Professional

Appendix C. Production and Services

  • On “producing” services




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© Morgan Kaufmann 2011
23rd September 2011
Morgan Kaufmann
eBook ISBN:
Paperback ISBN:

About the Author

Charles Betz

Charles Betz is the Research Director for IT Portfolio Management for Enterprise Management Associates, with extensive practitioner experience as an enterprise architect for large scale IT operations in retail and financial services.

Affiliations and Expertise

Research Director for IT Portfolio Management for Enterprise Management Associates


"Intended for executives, planners and high level IT managers, this volume provides a comprehensive overview of the ecosystem of Information technology and explores the interconnectedness of technology and business as a system of value for IT architecture. Topics discussed include IT as an evolving system of continuous improvement, universal architectures, patterns for IT processes and IT lifecycles. The work explores overarching themes and also provides detailed organizational charts and plans demonstrating real world examples. Betz is research director for an integrated IT management at a management consulting firm."--SciTech Book News

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