An Evaluation of the Benefits and Value of Libraries - 1st Edition - ISBN: 9781843346869, 9781780632933

An Evaluation of the Benefits and Value of Libraries

1st Edition

Authors: Viveca Nyström Linnéa Sjögren
eBook ISBN: 9781780632933
Paperback ISBN: 9781843346869
Imprint: Chandos Publishing
Published Date: 14th December 2011
Page Count: 200
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Table of Contents

List of figures, tables and boxes



About the authors


Chapter 1: What is benefit assessment?

Performance analysis


Are we doing the right things?


Chapter 2: Libraries and the surrounding world

Developing a stakeholder model

Scenario planning

The present situation

The future

Chapter 3: Goals, mission statements and methods


Mission statements

Choice of method

Benefit shown in a matrix and diagram

The goals are not financial

Chapter 4: Financial benefit assessment

Financial value

Process mapping

Cost analysis

Benefit analysis

Chapter 5: Cost-benefit analysis of one-time investments

Business case

Background and purpose

Description of the solution

Financial analysis

Calculation of the time for the investment to be paid back using payback period and ROI

Risk analysis

Schedule/project plan

Chapter 6: Customer surveys


The library's image

Identity and profile


Narrative method and storytelling

Storytelling and libraries

Customer survey 1

Customer survey 2


Chapter 7: The persona method

The persona

How to create personas

Using personas

Chapter 8: The balanced scorecard

Concept and background

Working method

Examples of metrics


Appendix 1: Cost-benefit analysis

Appendix 2: Gothenburg City Library users’ survey

Appendix 3: 2008 Attitudes and Knowledge Survey of Gothenburg City Library




An Evaluation of the Benefits and Value of Libraries provides guidance on how to evaluate libraries and contains many useful examples of methods that can be used throughout this process. There is substantial focus on the importance of goals and objectives, along with advice on strategies that can be used in the case of libraries that may not be well resourced for conducting surveys. The text will be useful as a handbook, and does not assume prior knowledge of finance or economics. A guide on how to conduct a cost-benefit analysis on library services and a discussion on how to use scenario analysis and the persona method is provided, as are examples of customer surveys, for users and non-users alike.

Key Features

  • Provides guidance on library evaluation, monitoring and methods
  • Provides practical examples and customer surveys
  • Applies economic methods to library management


Librarians, students, and those principally involved in library management and library evaluation


No. of pages:
© Chandos Publishing 2012
Chandos Publishing
eBook ISBN:
Paperback ISBN:

Ratings and Reviews

About the Authors

Viveca Nyström Author

Viveca Nyström is a consultant, and former manager of a special library in Gothenburg, Sweden. Viveca is also co-writer of a book about Records Management, which is vital reading for academic courses for archivists in Sweden.

Affiliations and Expertise


Linnéa Sjögren Author

Linnéa Sjögren is a librarian at Chalmers Library, at the Chalmers University of Technology, Sweden. She is also Project Manager of Library24, a search tool for library services. She is former Project Manager of Ask the Library in Sweden. Linnéa is also a teacher and speaks regularly on issues concerning education 2.0.

Affiliations and Expertise

Chalmers University of Technology, Sweden