An Evaluation of the Benefits and Value of Libraries

An Evaluation of the Benefits and Value of Libraries

1st Edition - December 14, 2011

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  • Authors: Viveca Nyström, Linnéa Sjögren
  • eBook ISBN: 9781780632933

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An Evaluation of the Benefits and Value of Libraries provides guidance on how to evaluate libraries and contains many useful examples of methods that can be used throughout this process. There is substantial focus on the importance of goals and objectives, along with advice on strategies that can be used in the case of libraries that may not be well resourced for conducting surveys. The text will be useful as a handbook, and does not assume prior knowledge of finance or economics. A guide on how to conduct a cost-benefit analysis on library services and a discussion on how to use scenario analysis and the persona method is provided, as are examples of customer surveys, for users and non-users alike.

Key Features

  • Provides guidance on library evaluation, monitoring and methods
  • Provides practical examples and customer surveys
  • Applies economic methods to library management


Librarians, students, and those principally involved in library management and library evaluation

Table of Contents

  • List of figures, tables and boxes



    About the authors


    Chapter 1: What is benefit assessment?

    Performance analysis


    Are we doing the right things?


    Chapter 2: Libraries and the surrounding world

    Developing a stakeholder model

    Scenario planning

    The present situation

    The future

    Chapter 3: Goals, mission statements and methods


    Mission statements

    Choice of method

    Benefit shown in a matrix and diagram

    The goals are not financial

    Chapter 4: Financial benefit assessment

    Financial value

    Process mapping

    Cost analysis

    Benefit analysis

    Chapter 5: Cost-benefit analysis of one-time investments

    Business case

    Background and purpose

    Description of the solution

    Financial analysis

    Calculation of the time for the investment to be paid back using payback period and ROI

    Risk analysis

    Schedule/project plan

    Chapter 6: Customer surveys


    The library's image

    Identity and profile


    Narrative method and storytelling

    Storytelling and libraries

    Customer survey 1

    Customer survey 2


    Chapter 7: The persona method

    The persona

    How to create personas

    Using personas

    Chapter 8: The balanced scorecard

    Concept and background

    Working method

    Examples of metrics


    Appendix 1: Cost-benefit analysis

    Appendix 2: Gothenburg City Library users’ survey

    Appendix 3: 2008 Attitudes and Knowledge Survey of Gothenburg City Library



Product details

  • No. of pages: 200
  • Language: English
  • Copyright: © Chandos Publishing 2011
  • Published: December 14, 2011
  • Imprint: Chandos Publishing
  • eBook ISBN: 9781780632933

About the Authors

Viveca Nyström

Viveca Nyström is a consultant, and former manager of a special library in Gothenburg, Sweden. Viveca is also co-writer of a book about Records Management, which is vital reading for academic courses for archivists in Sweden.

Affiliations and Expertise


Linnéa Sjögren

Linnéa Sjögren is a librarian at Chalmers Library, at the Chalmers University of Technology, Sweden. She is also Project Manager of Library24, a search tool for library services. She is former Project Manager of Ask the Library in Sweden. Linnéa is also a teacher and speaks regularly on issues concerning education 2.0.

Affiliations and Expertise

Chalmers University of Technology, Sweden

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