The rules for survival and success have never been so unclear, the choice of strategies so uncertain and the pressure to act quickly so immense. Achieving transformation and renewal in financial services focuses on
cases and concepts that describe how leading players in financial services have addressed the challenges of organizational transformation and renewal.

It is a practical handbook providing a rich and diverse set of case examples on how companies have been rethinking and reshaping their business operations to ensure they remain competitive into the 21st century.

Rohit Talwar also considers some of the strategic implications of competing in a continuously changing 'wired world' and how to survive and thrive in such a turbulent environment.


The financial services industry

Table of Contents

Key management tools and techniques; Managing change at Abbey National; Building stronger customer relationships through the customer service chain; Building stronger customer relationships through the customer service chain; Using the business excellence model to drive change; Using business process re-engineering to improve mortgage repayments; Managing innovation. Part 1 Policies and products; Managing innovation. Part 2 Processes; Business transformation at MLC; Using modern technology to build new capabilities; Managing outsourcing and subcontracting; Conclusion - New era, new challenges, new strategies.


No. of pages:
© 1999
Woodhead Publishing
eBook ISBN:
Print ISBN:

About the editor

Rohit Talwar

Rohit Talwar is the founder of FastFuture - the Centre for Business Transformation, which works with major organizations in financial services, electronics, IT and telecommunications.

Affiliations and Expertise