Part One:General Framework for Evaluation. The Need for a Results-Based Approach. Measuring the HR Contribution: A Survey of Approaches. Part Two:Developing a Results-Based Approach. Developing a Results-Based Approach and a New Model. Management Influence on HR Results. Part Three:Measuring the Contribution of Human Resources. Data Collection Techniques. Evaluation Design and Implementation. Measuring the Total Human Resources Effort. Measuring Specific Human Resources Functions. Using Benchmarking to Measure HR Effectiveness. Part Four— Data Analysis and Presentation. Human Resources Costs. Data Analysis and Interpretation. Communication of HR Program Results. Appendixes: How Results-Based Are Your Human Resources Programs? CEO: Check Your Commitment to the Human Resources Function. Feedback Questionnaire for HR Program. Performance Improvement Plan. Index.