Description

Techniques for evaluating the human resource function, and measuring its bottom-line contribution. This guide develops a results-based approach to human resources that keeps an eye on the bottom line. Based on actual experiences, accepted practices, and a strong 10-year research base, it clearly shows you how to: Uncover and monitor the costs of human resource (HR) programs Develop programs emphasizing accountability Design data-collection instruments for evaluation Measure the contribution of human resources Calculate the return on investment Elevate management's commitment to HR programs Phillips' nine-step, results-based human resource model helps you analyze, create, and execute successful HR programs. In addition, you'll find a Human Resources Effectiveness Index you can use to measure the overall effectiveness of HR performance. A benchmarking chapter assists you in comparing your success against other organizations. HR professionals, top- and middle-level managers, and students of human resources management will find this book an invaluable resource in which each technique and idea has been tested and proven in actual practice. 'Accountability in Human Resource Management' develops a results-based approach to human resources that keeps an eye on the bottom line. Based on actual experiences, accepted practices, and a strong 10-year research base, it clearly shows you how to: *Uncover and monitor the costs of human resource (HR) programs *Develop programs emphasizing accountability *Design data-collection instruments for evaluation *Measure the contribution of human resources *Calculate the return on investment *Elevate management's commitment to HR programs Phillips' nine-step, results-b

Key Features

Based on actual experiences, accepted practices, and a strong 10-year research base, it clearly shows you how to:
  • Uncover and monitor the costs of human resource (HR) programs
  • Develop programs emphasizing accountability
  • Design data-collection instruments for evaluation
  • Measure the contribution of human resources
  • Calculate the return on investment
  • Elevate management's commitment to HR programs
  • Table of Contents

    Part One:General Framework for Evaluation. The Need for a Results-Based Approach. Measuring the HR Contribution: A Survey of Approaches. Part Two:Developing a Results-Based Approach. Developing a Results-Based Approach and a New Model. Management Influence on HR Results. Part Three:Measuring the Contribution of Human Resources. Data Collection Techniques. Evaluation Design and Implementation. Measuring the Total Human Resources Effort. Measuring Specific Human Resources Functions. Using Benchmarking to Measure HR Effectiveness. Part Four— Data Analysis and Presentation. Human Resources Costs. Data Analysis and Interpretation. Communication of HR Program Results. Appendixes: How Results-Based Are Your Human Resources Programs? CEO: Check Your Commitment to the Human Resources Function. Feedback Questionnaire for HR Program. Performance Improvement Plan. Index.

    Details

    No. of pages:
    342
    Language:
    English
    Copyright:
    © 1995
    Published:
    Imprint:
    Gulf Professional Publishing
    Print ISBN:
    9780884153962
    Electronic ISBN:
    9780080498492

    About the editor

    Jack J. Phillips

    Jack J. Phillips, PhD, is a world-renowned expert on measurement and evaluation and chair of the ROI Institute, Inc., which provides consulting services, workshops and keynote addresses for Fortune 500 companies and major organizations around the world. He developed the ROI Methodology™, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources and technology programs and is used worldwide by corporations, governments and non-profit organizations. His expertise in measurement and evaluation is based on nearly thirty years of corporate experience in five industries. He has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. Phillips is the author or editor of more than 30 books and more than 100 articles.

    Affiliations and Expertise

    Developer of the ROI Methodology and Chair of the ROI Institute, Inc.