Effective Communication for Health Professionals

2nd Edition - September 4, 2019
Author: Elsevier Inc
Language: English
Paperback ISBN:
9 7 8 - 0 - 3 2 3 - 6 2 5 4 5 - 6
eBook ISBN:
9 7 8 - 0 - 3 2 3 - 6 8 1 3 2 - 2

Ensure you have the skills to effectively communicate with patients and other healthcare professionals! With its easy-to-read style, Effective Communication for Health Profe… Read more

Effective Communication for Health Professionals

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Ensure you have the skills to effectively communicate with patients and other healthcare professionals! With its easy-to-read style, Effective Communication for Health Professionals, 2nd edition, is loaded with useful tips and exercises to help you learn the universal (and necessary) practice of communication. This full-color second edition reflects current therapeutic techniques, including Communication Guidelines feature boxes, Words at Work dialogue boxes, added case studies, and all-new content exploring the most current communication tools in the modern health care setting. In addition, interactive exercises on the Evolve companion website encourages you to practice therapeutic communication techniques in real-life situations.

Cover image
Title page
Table of Contents
Copyright
Contributors
Reviewers
Preface
Evolve Resources
1: Communicating in Health Care
The Importance of Communication in Health Care
How We Communicate
Communicating with Patients
Checking Your Comprehension
Expanding Critical Thinking
2: Gathering Information
The Patient Interview
Setting the Stage
Gathering Information
Responding to the patient
Summarizing the Information
Checking Your Comprehension
Expanding Critical Thinking
3: Educating Patients
Function of Patient Education
Assessment of Patient Needs
Planning for Patient Education
Implementing the Plan
Evaluating Patient Comprehension
Documenting the Results
Checking your comprehension
Expanding Critical Thinking
4: Communicating With Diverse Patient Groups
Introduction
The Diversity of the Patient Experience
Awareness of Cultural Biases
Ethnic and Racial Diversity
Diversity in Sex, Gender, and Gender Identity
Sexual Orientation
Religious Diversity
Diversity in Age
Checking Your Comprehension
Expanding Critical Thinking
5: Communicating Through Barriers
Introduction
Language Barriers
Sensory Barriers
Patients and Stress
“Challenging” Patients and Family Members
Discussing Sensitive Topics
Patients Experiencing Abuse
Checking Your Comprehension
Expanding Critical Thinking
6: Communicating Through Illnesses and Disorders
Introduction
Individuals Living with Illness
Cancer
Depression
Suicidal Ideation
Generalized Anxiety Disorder
Substance Use Disorder and Addiction
Dementia
Eating Disorders
Autism Spectrum Disorder
Somatic Symptom Disorders and Assuming the Sick Role
Checking Your Comprehension
Expanding critical thinking
7: Communicating Through the Grief Process
Introduction
Shifting Perspectives on Death
Theories Dealing with Loss and Grief
Coping with Loss and Grief
Grief and Diversity
Support Resources
Hospice
Checking Your Comprehension
Expanding critical thinking
8: Communicating in the Workplace
Introduction
Professionalism
The Health Information Portability and Accountability Act
Interdisciplinary Communication
Communicating as a Manager of People
Telephone Communication
Email
Professional and Formal Business Letters
Checking Your Comprehension
Expanding critical thinking
9: Documenting Patient Care
Introduction
The Health Record
Coding
Checking Your Comprehension
Expanding Critical Thinking
Appendix: Answers to Checking Your Comprehension
Glossary
Bibliography
Index