Key Features

  • Easy-to-read style provides practical information, hints, and tips.
  • Test Your Communication IQ boxes provide students with a short self-assessment test at the beginning of each chapter.
  • Spotlight on Future Success boxes provide students with useful, practical tips for improving communication.
  • Taking the Chapter to Work boxes integrated within each chapter are actual case examples with useful tips to guide students to practice and apply what they have learned.
  • Beyond the Classroom Activities exercises at the end of each chapter help students use knowledge learned from topics presented in the chapter.
  • Check Your Comprehension exercises at the end of each chapter provide questions and activities to test student knowledge of chapter content.
  • Communication Surfer Exercises focus on helping students utilize Internet resources to improve their knowledge and application of communication skills.
  • Expanding Critical Thinking at the end of each chapter provides students with additional questions or activities designed to apply critical thinking skills.
  • Legal Eagle boxes provide useful tips that focus on honesty, as well as ethical and legal communication between patients and health care workers.
  • Unique, interactive CD-ROM, packaged with the textbook, includes a variety of application exercises, such as voice mail messages, patient/caregiver interviews, chapter key points, and patient charts.
  • Audio segments on the CD-ROM provide communication in action to help students observe verbal communication examples and apply their skills.

Table of Contents

1. Introduction to Communication: Building the Framework
2. Challenges to Communication: Overcoming the Barriers
3. Gathering Information: Learning About the Patient
4. Education Patients: Teaching Patients to Help Themselves
5. Communicating Wellness: What Does It Take to be Healthy?
6. Communication Through the Grief Process: When Words are Not Enough
7. Written Communication: It’s More Than Just Words
8. Communicating in the Workplace: It’s More Than Just Patients
9. Communicating to Get the Job You Want: Four Key Tools

Common Spanish Phrases


No. of pages:
© 2006
eBook ISBN:
eBook ISBN:
Print ISBN:

About the authors

Julie Hosley

Affiliations and Expertise

Retired Medical Assisting Program Director, Carteret Community College, Morehead City, NC

Elizabeth Molle-Matthews

Affiliations and Expertise

Nurse Educator, Middlesex Hospital, Midland, CT