Key Features

This book will help you to
• Organise yourself and your workload
• Manage staff, people and difficult situations
• Make sure care is patient-centred
• Manage your budget
• Deal with complaints
• Handle staff recruitment
• Be a good role model.

This new edition retains the book’s practical approach, providing hints and tips on cutting through bureaucracy to ensure patient care remains uppermost on your agenda.

Table of Contents

1 – Be clear about the role of the ward manager

Be clear about what 24-hour responsibility means

Be clear about what makes a good leader

Make sure your decisions are informed ones

Clarify your objectives

Understand your legal responsibilities

Be clear about your matron/line manager’s role

Remember you are the patients’ overall advocate

Don’t take on other people’s pressures

Balance your clinical work with administrative duties

Be aware of the imp0act of your role on others

2 – Manage your time
Define your workload
Organise your office

Control your diary
Keep up with your emails
Cut interruptions

Don’t waste time with unnecessary reading

Handle meetings effectively

Learn to let go through delegation

Be proactive

3 – Create a positive working environment
Plan ahead

Set meaningful objectives with your team
Be a good listener
Feedback with sincerity
Know your staff well
Never talk disapprovingly of others
Get your staff to take more responsibility
Have a system for dealing with patient’s relatives

4 – Manage staff performance
Get to know your HR advisor

Write everything down

Make appraisals work

Know how to handle unacceptable behaviour

Handle poor performance/incompetence
Know when and how to discipline
Actively manage sick leave
Ensure all staff have appropriate training, development and support
Provide additional support for mentors

Reduce staff stress

Inform and involve all of your team

Consider team-based self-rostering

5 – Make sure care is patient-centred
Maintain your clinical skills

Ensure all patients have a full assessment and care plan
Be clear about what health care assistants can and cannot do


© 2012
Churchill Livingstone
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