Outline of context and content; How the book will help in practical management (ch. 1); Background to the concept of organizational climate; Research to date; Relevant psychosocial constructs (ch. 2); Performance management issues as related to organizational climate; Other performance influences which must be separated to avoid confusion (ch. 3); Assessing organizational climate; The eight factors identified as contributing to climate perception; Inter-relatedness of factors (ch. 4); Case studies illustrating each of the eight contributing factors and its influence on performance: free expression of ideas, free expression of concerns, freedom to question, participation in defining goals and objectives, intrinsic satisfactions, innovation, environmental threat, purposive threat; each with a summary of lessons learned (chs. 5-12); Conclusion and summary (ch. 13).