CONTACT US

Order Information

• How much is my book?
• How do I pay for my goods?
• I wish to contact my Local Support Office by e-mail about product pricing
• How to Place Your First Order
• What are the conditions of sale for books?
• I have a question about the status of my order
• How will I know my order has been placed?
• Can I cancel my order?

Delivery information

• How much are your delivery rates?
• How long will my order take to get to me?
• How will my order be delivered?
• My order has not arrived yet
• What do I do if I received damaged products?
• Only some of my order has arrived
• How can I return my order?

Shortages and damages have to be reported to Customer Services within 10 working days for UK and 25 working days for outside UK. Should you need to return any product please contact our Customer Services Department to obtain parcel labels. All goods must be returned in an unused condition in the original, pristine packaging, and be complete with any accessories, manuals or other documentation. Please note that Elsevier cannot accept responsibility for any consequential or indirect loss no matter how incurred. Your existing consumer statutory rights are not affected by these warranties and conditions.

Credit Enquiries

• How long will it take to get a refund?

Inspection Copy Request

• How do I place an inspection copy request?