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“The enormous success of the Elsevier Editorial System (EES) is due in part to the users themselves,” says Adrian Tedford, Manager of Editorial Production Customer Support. Each upgrade and expansion of capabilities includes responses to feedback directly from the editors, authors and reviewers who use it.
“The people supporting EES (such as Customer Service, Publishing, Production, IT) are all listening intently when users provide us with feedback,” Tedford explains. “We want to improve the system as much as we can and make their time working in EES as easy as possible.”
The new version of EES (v. 6.0) launched in November and included a number of notable new features that editors said would make their jobs easier. These include rescind decision, sanitization of reviewer attachments, ad hoc correspondence to anyone, introduction of production notes and search submission enhancements.
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