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An Applied Learning Approach
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Sixth Edition
By
Alexandra Young, BBA, RMA, CMA, Adjunct Instructor, Everest College, Arlington, TX; Professional Writer, Irving, TX; Formerly, Director of Admissions,
Parker College of Chiropractic, Dallas, TX; Formerly, Program Director, Medical Assisting/HIM Programs, Ultrasound Diagnostic School,
Irving, TX
Description
Drawn from the administrative material covered in the comprehensive book Kinn's The Medical Assistant: An Applied Learning Approach, 10th
Edition, this text helps students master the skills needed in the front office of a physician practice. Building on Kinn's, this volume
introduces an applied learning approach that focuses on the real-world context required to apply theory and skills from the text to various
case studies throughout the chapters. All chapters begin with a scenario appropriate to the content, and contextual exercises are incorporated
throughout the chapter. This new edition includes the most current Content & Competencies associated with CAAHEP and ABHES plus two new
chapters on The Office Environment & Daily Operations and Privacy & Risk Management, which focus on the latest administrative office
trends and issues.
Contents
Introduction
1. Becoming a Successful Student
2. The Healthcare Industry
Unit One: Introduction
to Medical Assisting
3. The Medical Assisting Profession
4. Professional Behavior in the Workplace
5. Interpersonal
Skills and Human Behavior
6. Medicine and Ethics
7. Medicine and Law
Unit Two: Administrative Medical Assisting
8.
Computers in the Medical Office
9. Telephone Techniques
10. Scheduling Appointments
11. Patient Reception and Processing
12.
The Office Environment and Daily Operations
13. Written Communications and Document Processing
Unit Three: Health
Information in the Medical Office
14. Documentation and Medical Records Management
15. Health Information Management
16.
Privacy and Risk Management
Unit Four: Billing and Coding Procedures
17. Basics of Diagnostic Coding
18.
Basics of Procedure Coding
19. Third-Party Reimbursement
20. The Health Insurance Claim Form
21. Professional
Fees, Billing, and Collecting
Unit Five: Financial and Practice Management
22. Banking Services and Procedures
23.
Management of Practice Finances
24. Medical Practice Management and Human Resources
25. Medical Practice Marketing and
Customer Service
Unit Six: Assisting with Medical Specialties
26. Assisting with Medical Emergencies
Unit
Seven: Career Development
27. Career Development and Life Skills
Appendixes
A. Patient's
Bill of Rights
B. Claim Form Comparison Charts
C. English-Spanish Phrases
D. Procedure Charting Examples
Glossary
| Bibliographic details |
Paperback, 640 pages, publication date: MAR-2007
ISBN-13: 978-1-4160-3201-4
ISBN-10: 1-4160-3201-0
Imprint: SAUNDERS
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026/221
Last update: 25 Nov 2009
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