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| ISO 9000 QUALITY SYSTEMS HANDBOOK - UPDATED FOR THE ISO 9001:2008 STANDARD
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Using the standards as a framework for business improvement
To order this title, and for more information, click here
Sixth Edition
By
David Hoyle, International management consultant with over 30 years' experience in quality management
Description
Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide
to effective quality management using the ISO 9000 family of standards as a framework for business process management (BPM) and improvement
is an essential addition to your quality bookshelf.
For newcomers to the field and those needing a refresh on the fundamental
principles, quality expert David Hoyle covers the crucial background including the importance and implications of quality
system management, enabling those seeking ISO 9001 certification to take a holistic approach that will bring about true business improvement
and sustained success.
Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000
Quality Systems Handbook will help you to build an effective management system, help you decide if ISO 9001 certification is
right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance.
With chapter headings matched to the structure of the standard and clause numbers included for ease of reference, each chapter
now also begins with a preview to help you decide which to study and which to skip. The book also includes essential concepts and principles,
important issues to be understood before embarking upon implementation, different approaches that can be taken to achieving, sustaining
and improving quality, and guidance on system assessment, certification and continuing development. Clear tables, summary checklists
and diagrams make light work of challenging concepts and downloadable template report forms, available from the book's companion website,
take the pain out of compiling the necessary documentation.
Don't waste time trying to achieve certification without this
tried and trusted guide to improving your business?let David Hoyle lead you towards a better quality management system
and see the difference it can make to your processes and profits!
Audience
Quality Managers; Quality Auditors; Business Managers and Analysts; Quality and Business Consultants for manufacturing and service organisations;
IT specialists; Directors of SMEs; Training and education sectors; Members of quality organizations and associations, including the Chartered
Quality Institute (CQI) in the UK and the American Society of Quality (ASQ) in the US.
Contents
Putting ISO 9000 in context
Defining and characterizing quality
The importance and role of stakeholders
Anatomy of the standards
A
practical guide to using these standards
A flawed approach
A systems approach
A process approach
A behavioural approach
Establishing
a quality management system
Documenting a quality management system
Document control
Management commitment
Customer focus
Quality
policy
Quality objectives and planning
Responsibility, authority and communication
Management review
Determining and providing
resources
Human resources
Infrastructure
Work environment
Planning product realization processes
Customer-related processes
Design
and development
Purchasing
Production and service provision
Monitoring, measurement, analysis and improvement processes
Customer
satisfaction
Internal audit
Measurement and monitoring of products and processes
Control of monitoring and measuring equipment
Control
of nonconforming product
Analysis of data
Continual improvement
Corrective action
Preventive action
Self assessment
System
certification
Beyond ISO 9001 certification
Related web sites
Related standards
Glossary
Index
| Bibliographic details |
Paperback, 728 pages, publication date: MAY-2009
ISBN-13: 978-1-85617-684-2
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
USD 69.95
GBP 39.99
EUR 58.95
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Books and book related electronic products are priced in US dollars (USD), euro (EUR), and Great Britain Pounds (GBP). USD prices apply to the Americas and Asia Pacific. EUR prices apply in Europe and the Middle East. GBP prices apply to the UK and all other countries.
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Last update: 5 Sep 2009
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