Designing the Best Call Center for Your Business, 2nd Edition
Designing the Best Call Center for Your Business, 2nd Edition on ScienceDirect(Opens new window)
Paperback, 300 Pages
Published: JAN-2005
ISBN 10: 1-57820-313-9
ISBN 13: 978-1-57820-313-0
Imprint: CMP PUBLICATIONS

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By
Brendan Read

Description
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f


 
Last update: 6 Nov 2011