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DESIGNING THE BEST CALL CENTER FOR YOUR BUSINESS, 2ND EDITION
Designing the Best Call Center for Your Business, 2nd Edition

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Second Edition

By
Brendan Read

Description
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f

Bibliographic details
Paperback, 300 pages, publication date: JAN-2005
ISBN-13: 978-1-57820-313-0
ISBN-10: 1-57820-313-9
Imprint: CMP PUBLICATIONS

Price and Ordering
Price:
EUR 31.95
USD 42.95
GBP 27
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Last update: 5 Sep 2009
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