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| THE CONDUCTIVE ORGANIZATION
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Building Beyond Sustainability
To order this title, and for more information, click here
By
Hubert Saint-Onge, Chief Executive Officer, Konverge Digital Solutions Corp., former Senior VP, Strategic Capabilities at Clarica Life Insurance Company, Waterloo, Ontario.
Charles Armstrong, President and CEO, S.A. Armstrong, Ontario, Canada
Description
An organization's culture lies at the heart of its ability to perform. In the knowledge economy, new rules are emerging and organizations
must rethink how they will compete by leveraging their tacit knowledge - their intangible assets - in order to create and sustain a strategic
advantage. In this book, Hubert Saint-Onge and Charles Armstrong, two corporate leaders who have been in the forefront of using knowledge
management to gain strategic advantage, focus on knowledge-based customer relationships, innovative internal structures, and self-initiated
learning cultures, in order to explain the building blocks that must be in place to create and sustain a knowledge-based culture within
organizations?a culture that they argue is integral to a high-performance organization.
An organization's culture lies at the heart
of its ability to perform. In the knowledge economy, new rules are emerging and organizations must rethink how they will compete by leveraging
their tacit knowledge - their intangible assets - in order to create and sustain a strategic advantage. In this book, Hubert Saint-Onge
and Charles Armstrong, two corporate leaders who have been in the forefront of using knowledge management to gain strategic advantage,
focus on knowledge-based customer relationships, innovative internal structures, and self-initiated learning cultures, in order to explain
the building blocks that must be in place to create and sustain a knowledge-based culture within organizations?a culture that they argue
is integral to a high-performance organization.
This book provides a blueprint for creating and leading organizations with strong
knowledge-based cultures to achieve breakthrough performance. Using the idea of conductivity, the authors describe the successful organization
of the future as one that increases the quality and flow of knowledge within the organization and within its network of suppliers, customers,
and other collaborators. The narrative is based on the thoughts, experience, and models of Hubert Saint-Onge and Charles Armstrong, who
have successfully led high-performance companies in the financial services sector and the engineering and manufacturing sector. Each
chapter includes practical examples from their experience and from other successful leaders.
Audience
Senior executives; Chief Knowledge Officers and other executives charged with managing organizational change and knowledge
Contents
Chapter 1: The Conductive Organization
Chapter 2: The Customer Imperative
Chapter 3: The Knowledge Capital Model
Chapter 4: Customer
Calibration
Chapter 5: Strategy Making
Chapter 6: Internal and External Branding: The Character of the Conductive Organization
Chapter
7: Culture: The Collective Mindsets of the Conductive Organization
Chapter 8: Structure: The Custodians of Conductivity
Chapter 9:
Systems: Generating Capabilities
Chapter 10: A New Leadership Agenda
Chapter 11: From Conductive to Highly Conductive - The Evolving
Organization
Glossary
Figures
| Bibliographic details |
Paperback, 249 pages, publication date: APR-2004
ISBN-13: 978-0-7506-7735-6
ISBN-10: 0-7506-7735-X
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 40.95
USD 37.95
GBP 26.99
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Last update: 5 Sep 2009
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