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| ISO 9000 QUALITY SYSTEMS HANDBOOK
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Fifth Edition
By
David Hoyle, International management consultant with over 30 years' experience in quality management
Description
Since publication of the fourth edition in 2000, David Hoyle has collected the experiences of organizations, quality managers and auditors
who have actually worked with the 2000 version of the ISO 9000 family of standards, and these are now presented in this new edition of
the leading quality management systems guide.
Audience
Quality Managers; Business Managers; Quality Auditors; Quality and Business Consultants for both manufacturing and service organisations; Training and education sectors
Contents
Preface to the 5th edition
Chapter 1
Basic concepts
Introduction
Principles or prescription
Needs, requirements and expectations
Quality
The interested parties or stakeholders
The characteristics of quality
Achieving sustaining and improving quality
Summary
Basic
concepts - Food for thought
Chapter 2
Perceptions of ISO 9000 and its derivatives
Introduction
How we think about certification
How
ISO 9000 made us think about quality
How we think about reviews, inspections and audits
Is ISO 9000:2000 any different?
Misconceptions
about the ISO 9000 family
Summary
Perceptions of ISO 9000 and its derivatives - Food for thought
Chapter 3
Role, origins and application
of ISO 9000
Why was ISO 9000 created?
What does ISO 9000 apply to?
Why would we need to use these standards?
Origin of ISO 9000
Using
the ISO 9000 family of standards
Exclusions
Certification to ISO 90001:2000
ISO 9000 derivatives
Comparisons with other models
Summary
Role, origins and application - Food for thought
Chapter 4
Quality management system
Summary of requirements
Establishing a quality
management system
Identifying processes
Sequence and interaction of processes
Criteria and methods for effective operation and control
Documenting a quality management system
Documented procedures
Documents that ensure effective planning, operation and control of processes
Implementing a quality management system
Managing processes
Ensuring information availability
Ensuring the availability of resources
Measuring, monitoring and analysing processes
Maintaining a quality management system
Continual improvement in the quality management
system and its processes
Outsourcing
Preparing the quality manual
Control of documents
Control of records
Summary
Quality Management
System Requirements Checklist
Quality Management System - Food for Thought
Chapter 5
Management responsibility
Summary of requirements
Management commitment
Customer focus
Quality Policy
Quality objectives
Quality management system planning
Responsibility and authority
Management Representative
Internal communication
Management Review
Summary
Management Responsibility Requirement Checklist
Management
Responsibility - Food for thought
Chapter 6
Resource management
Summary of requirements
Determining resources
Providing resources
Competence of personnel
Training awareness and competence
Infrastructure
Work environment
Summary
Resource management requirements
summary
Resource management - Food for thought
Chapter 7
Product realization
Summary of requirements
Planning product realization
processes
Customer-related processes
Design and development
Purchasing
Production and service provision
Control of measuring and monitoring
devices
Summary
Product realization requirements checklist
Product realization - Food for thought
Chapter 8
Measurement, analysis
and improvement
Summary of requirements
Monitoring, measurement, analysis and improvement processes
Customer satisfaction
Internal
audit
Measurement and monitoring of processes
Measurement and monitoring of product
Control of nonconforming product
Analysis of data
Improvement
Summary
Measurement, analysis and improvement requirements checklist
Measurement, analysis and improvement - food for thought
Appendix A ~ Glossary
Appendix B ~ Related web sites
Appendix C ~ Bibliography
| Bibliographic details |
Paperback, 704 pages, publication date: DEC-2005
ISBN-13: 978-0-7506-6785-2
ISBN-10: 0-7506-6785-0
Imprint: BUTTERWORTH HEINEMANN
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Last update: 5 Sep 2009
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