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| TOTAL QUALITY IN THE CONSTRUCTION SUPPLY CHAIN
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To order this title, and for more information, click here
By
John S Oakland, Executive Chairman, OAKLAND Consulting plc, Leeds, UK
Marton Marosszeky, Director, Australian Centre for Construction Innovation & Monash University, Melbourne, Australia
Description
Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations,
supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management,
the challenge of learning between collaborating organisations and between people working on similar projects around the world. Excellence
in these key aspects of business is the hallmark of great companies.
This book tackles each of these themes, demonstrating their significance
as strategic concepts for the construction sector and illustrating how development goals in each of the areas can be met. To be successful
Total Quality has to impact on the organisation's Performance, which should be measured on a ?balanced scorecard?, including the results
from the customer. This can be achieved through good Planning and improvements in Processes through involvement of the People. These
4Ps combine with the 4Cs – Customer, Culture, Communication and Commitment to provide a model for implementing total quality into construction.
The book brings together, within this consistent theoretical framework, international case studies from all areas of the construction
industry. These include examples as diverse as quarrying, construction, design, real estate, land development and regulatory agencies,
drawn from the UK, USA, Hong Kong, Singapore Australia and Japan. Through these the authors demonstrate how a total quality or business
excellence strategy can be applied in all activities in the construction supply chain to achieve world-class performance.
Written by
two of the world's leading experts, in a logical and very practical style, Total Quality in the Construction Supply Chain offers students
and others new to the subject a clearly structured introduction to the concept of quality in the industry, while offering help and guidance
to the most experienced professionals. The book should also appeal to people from all areas of the building and construction sector in
any country.
Audience
UK, US and Australian students in civil engineering and building construction management.
Contents
Preface
Understanding quality
Models and frameworks for total quality management
Leadership and commitment
Policy, strategy and goal
deployment
Partnerships and resources
Design for quality
Performance measurement frameworks
Self-assessment audits and reviews
Benchmarking
Process management
Process redesign
Quality management systems
Continuous improvement
Human resource management
Culture change through
teamwork
Communications, innovation and learning
Implementing TQM
Case studies
Index
| Bibliographic details |
Paperback, 544 pages, publication date: JAN-2006
ISBN-13: 978-0-7506-6185-0
ISBN-10: 0-7506-6185-2
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 49.95
USD 51.95
GBP 33.99
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Last update: 30 Nov 2009
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