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| MASTERING STATISTICAL PROCESS CONTROL
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A Handbook for Performance Improvement Using SPC Cases
To order this title, and for more information, click here
By
Tim Stapenhurst, Director, The Sigma Consultancy, UK; previously Head of Management Science, BP Exploration and Senior Operations Research Analyst, Thorne-EMI, Project Leader, Anglo American Corporation
Description
Mastering Statistical Process Control shows how to understand business or process performance more clearly and more effectively. This
practical book is based on a rich and varied selection of case studies from across industry and commerce, including material from the
manufacturing, extractive and service sectors. It will enable readers to understand how SPC can be used to maximum effect, and will deliver
more effective monitoring, control and improvement in systems, processes and management.
The common obstacle to successful use of SPC
is getting bogged down with control charts, forgetting that visual representation of data is but a tool and not an end in itself. Mastering
SPC demonstrates how statistical tools are applied and used in reality. This is a book that will open up the power of SPC for many: managers,
quality professionals, engineers and analysts, as well as students, will welcome the clarity and explanation that it brings to understanding
the use and benefit of SPC in a wide range of engineering, production and service situations.
Key case studies include using SPC to:
– Measure quality and human factors – Monitor process performance accurately over long periods – Develop best-practice benchmarks
using control charts – Maximise profitability of fixed assets – Improve customer service and satisfaction
Audience
Manufacturing engineers, process controllers, production engineers, service managers, quality managers, operations researchers, across
a wide range of industries and organizations from extraction to processing to manufacturing to finishing, and the service sector. Also
a core element of study at undergraduate and graduate level on courses relating to manufacturing and management, particularly MBAs.
Contents
Part 1: Using & interpreting control charts; The old way: how & why moving averages mislead management; Part 2: Case Studies: Accounting
for human error; Measuring quality & human factors; Measuring process performance accurately; Application of control charts to benchmarking;
Coping with trends; Two metrics on the same chart; Analysing production data; Celto-Styrocell case study; Training analysis using SPC;
Using charts to maximise usage; Analysis of incidents; Exam results; Teaching how to draw control charts; Plotting the results of consecutive
phases on a single chart; Budget vs actual plotting; Using charts to improve customer service; Estimating the cost of poor performance;
Methods of sampling in complex systems; SPC in context: SPC, Six Sigma & Quality Management; Part 3: The Basics of SPC; Constructing
charts; Interpreting charts; Examples & exercises
| Bibliographic details |
Paperback, 456 pages, publication date: MAY-2005
ISBN-13: 978-0-7506-6529-2
ISBN-10: 0-7506-6529-7
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 45.95
GBP 31.99
USD 48.95
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Books and book related electronic products are priced in US dollars (USD), euro (EUR), and Great Britain Pounds (GBP). USD prices apply to the Americas and Asia Pacific. EUR prices apply in Europe and the Middle East. GBP prices apply to the UK and all other countries.
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076/729
Last update: 5 Sep 2009
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