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| ISO 9001:2000 FOR SMALL BUSINESSES
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To order this title, and for more information, click here
Third Edition
By
Ray Tricker, (MSc, IEng, FIET, FCIM, FIQA, FIRSE), Principal Consultant and Managing Director of Herne European Consultancy Ltd, UK
Description
The Complete ISO 9001:2000 Package – A Proven Route to Accreditation
Reviews of the Previous Edition:
"I found this book to be both informative
and well written. The numerous examples and detailed insight have empowered our company to tackle the jump from theory to practice.
I would recommend this book to any small business wishing to develop a Quality Management System in accordance with ISO 9001." David
Ferguson, Operations Director, Training Partners Limited
Book * The top selling ISO quality management handbook, fully
updated with four years of field experience Software * Fully accessible electronic files available on demand, including
a selection of audit checklists from ISO 9001:2000 Audit Procedures, Second EditionSupport * Author guidance via a
helpdesk service that can save thousands in consultancy fees
Small and medium-sized companies face many challenges today including the
demand by larger customers for ISO 9000 compliance. Four years into the current version of ISO 9000, the new edition of this life-saving
book incorporates the hard-won field experience of actually working with the standard. Along with a thoroughly updated and customisable
generic Quality Manual with audit checklists for developing a complete Quality Management System, the book provides valuable advice on:
* Compatibility and Inter-Relationship between other Management Standards
* Basic Requirements to Set Up an Integrated Management System
* The Eight Principles of Management
* Specific Requirements of ISO 9000 Demanded by Management
* The Six Mandatory Requirements for
Written Procedures
* How to Meet the Requirements of ISO 9000
* Conducting Internal Audit Programs
* How to Handle Non-Conforming Products
* How to Provide Customer Satisfaction
Whether coming to the standard for the first time, or migrating from earlier standards, this
book is the essential guide to the most important quality management standard for engineers and managers in small and medium-sized companies,
in service industries and in user groups.
Audience
Professional reference for Quality Managers, Business Managers, Quality Auditors in SMEs, Quality and Business Consultants in both manufacturing
and service organisations; Smaller audiences found in the training and education sectors
Contents
The Background to ISO 9000; The Structure of ISO 9001: 2000; The Importance of Quality Control and Quality Assurance; Quality Management
System; Quality Organisational Structure; Example Quality Manual; Self-Assessment
| Bibliographic details |
Paperback, 480 pages, publication date: APR-2005
ISBN-13: 978-0-7506-6617-6
ISBN-10: 0-7506-6617-X
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 40.95
USD 45.95
GBP 27.99
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Last update: 5 Sep 2009
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