Description Six Sigma is Business and Industry's newest recognized quality program. This text provides information and instructions for new and current
quality professionals in order to help employ methods to attain Six Sigma defect quality assurance within their company.
All areas
of business and manufacture are covered. Detailed checklists, questionnaires and forms assist personnel in developing their own programs
to 'prevent' problems from occurring and to solve new and long-term problems in services and manufacturing. Examples and formulae are
provided for use to determine if, when and then how much a process may be adjusted for reaching higher quality assurance levels. Knowledgeable
readers will be able to use this comprehensive text immediately in the workplace.
