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| MANAGING PEOPLE
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To order this title, and for more information, click here
Second Edition
By
Michael Riley, Professor of Organizational Behaviour, Department of Management Studies for the Service Sector, University of Surrey.
Description
This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is
a vital source of information for professionals in the hotel and catering industry responsible for personnel and training.
Riley explores
how aspects such as labour cost, utilization, labour market behaviour and pay are inseparable from the skills of people management. In
the new edition he extends his ideas on productivity so as to encompass its relationship with functional flexibility. In a similar manner,
thinking about motivating people is extended to include modern ideas about commitment. We all loosely refer to peoples' attitude but
here he shows the complexity that lies behind them. It is especially of relevance for managers with responsibility for personnel and
training, and degree-level students will also find its non-prescriptive, user-friendly approach helpful.
Michael Riley has extensive
experience in the hotel and tourism industry and communicates in a way that reflects that experience.
Audience
Professionals in hotel and catering industry, Managers with responsibility for personnel and training, Degree-level students
Contents
Introduction; People at work - The importance of a good start; Motivation; Negative behaviour; Groups and teams; Commitment, job satisfaction
and empowerment; Understanding attitudes; Pay is never neutral; Organization and authority; Some useful techniques - Productivity; The
measurement of labour turnover and labour stability; Recruitment and selection; Appraisal; Grievance and dispute management; Personnel
administration; Labour cost management - How labour markets work; Hotel and catering labour markets; Overtime and labour costs; Pay administration;
Wider issues - Pay and hours of work: legal constraints; Developing labour strategies; Index.
| Bibliographic details |
Paperback, 240 pages, publication date: APR-2000
ISBN-13: 978-0-7506-4536-2
ISBN-10: 0-7506-4536-9
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 38.95
USD 44.95
GBP 25.99
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Last update: 4 Sep 2009
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