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| MANAGING FACILITIES
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Caterer & Hotelkeeper Hospitality Pocket Books
To order this title, and for more information, click here
By
Christine Jones, Head of School of Business and Professional Studies, Burton-Upon-Trent College
Valerie Jowett, Principal Lecturer, Leeds Metropolitan University
Description
Managing Facilities provides a clear introduction to the concepts, development and application of managing facilities in hotels. Premises
and services operations management are considered through the application of generic management techniques.
In hotels, buildings, land,
assets, people and services are essential resources which need to be managed to meet organizational objectives. Through practical techniques
and examples, Jowett and Jones show how these facilities can be continuously improved to increase competitiveness and meet the ever changing
needs of the customer.
Managing Facilities is: – the only UK book to reflect modern facilities management practices in hospitality –
full of practical examples – a reference source and introduction in one format
Managing Facilities is a concise guide for hotel, hospitality
and facilities managers. It is also an excellent text for undergraduate and postgraduate students of hospitality management.
Val Jowett
MSc FHCIMA is Principal Lecturer at Leeds Metropolitan University and has taught Accommodation Management, and now Facilities Management,
for over 25 years. In her earlier career she worked for British Transport hotels and then in Domestic Services Management in the N.H.S.
She has taught in the USA and India and now manages a series of developmental initiatives which centre around NVQs, mentoring and careers
development learning.
Christine Jones BA MIMgt MHCIMA is the Head of School of Business and Professional Studies at Burton Upon Trent
College. She has a wide range of occupational and research experience in the hospitality industry and has held teaching posts in a number
of Further and Higher Educational establishments.
Audience
Hotel managers, hotel services managers, facilities managers (esp. members of the British Institute of Facilities Management), trainees, students (undergraduate/postgraduate and HCIMA diploma
level)
Contents
The concept and scope of facilities management; The strategic planning role; The physical assets; The provision and specification of facilities
services; Designing the facilities services operation delivery system; Investing in staff; Monitoring and controlling service provision;
Gaining competitive advantage; Index.
| Bibliographic details |
Hardbound, 192 pages, publication date: NOV-1997
ISBN-13: 978-0-7506-3135-8
ISBN-10: 0-7506-3135-X
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 34.95
GBP 22.99
USD 37.95
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Last update: 4 Sep 2009
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