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| MAKING COMMUNICATION WORK SUPER SERIES
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To order this title, and for more information, click here
Fourth Edition
. Institute of Leadership & Mana
Description
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities
to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills
of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.
Audience
First line managers or aspiring managers studying for the ILM Level 3 Awards. S/NVQ Level 3 in Management candidates and Managers with
training needs in particular skills. Management development training providers.
Contents
Workbook introduction-ILM Super Series study links; Links to ILM qualifications;Links to S/NVQs in Management;Workbook objectives;Activity
planner;Session A: The communication process -Introduction;The importance of communicating effectively at work;The communication cycle;Recognizing
and overcoming barriers to communication;Ensuring effective communication in the workplace;Summary;Session B:Communication media-Introduction;Choosing
the right method of communication;Face-to-face communication;Gathering and using feedback;Non-verbal communication;Summary;
Session C:Non-verbal
communication-Introduction; Understanding different types of body language; Sending, receiving and interpreting unspoken messages;Attitude,
perceptions and cultures;Summary;Performance Checks;Reflect and review;
| Bibliographic details |
Paperback, 112 pages, publication date: MAY-2003
ISBN-13: 978-0-7506-5875-1
ISBN-10: 0-7506-5875-4
Imprint: PERGAMON FLEXIBLE LEARNING
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| Price and Ordering |
Price:
EUR 35.95
GBP 22.99
USD 39.95
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Last update: 4 Sep 2009
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