By
Joseph Dumas, User Experience Consultant
Beth Loring
Description
Many aspects of usability testing have been thoroughly studied and documented. This isn’t true, however, of the details of interacting
with the test participants who provide the critical usability data. This omission has meant that there have been no training materials
and no principles from which new moderators can learn how to interact.
Moderating Usability Tests is the place for new and experienced
moderators to learn about the rules and practices for interacting that have never been described in one place before. Authors Dumas and
Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices
- both practical and ethical --for moderating successful usability tests.
To help usability professionals, students, and novices
understand these principles, the authors provide videos from their lab that demonstrate good and poor interaction as well as commentary
from a panel of testing experts on why certain techniques succeed or fail. The videos are accessible from the publisher’s companion
web site.
Included in series
Interactive Technologies
Audience:
Usability professionals and software and web design professionals who run usability studies and do user testing, including human factors
engineers, usability practitioners/engineers, technical communication professionals, interaction designers, software developers, quality
assurance people, and anyone else who needs to do this work.
