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| TOURISM CRISES
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Causes, Consequences and Management
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By
Joan C Henderson, Associate Professor, Nanyang Business School, Nanyang Technological University, Singapore
Description
In a world of increasing uncertainty it is vital that managers within the tourism industry are equipped with superior decision making
skills and expertise necessary to deal with crisis conditions.
Tourism Crises provides an effective synthesis of crisis management and
tourism research with a solid theoretical foundation. It examines the principles and practices of crisis management within the context
of tourism as a multi-sector industry. Using up to date international case studies, it tackles the following areas:
Political disturbance:
the relationship between politics and tourism and political inspired tourism crises.
Social unrest: host-guest relations and tourists
as targets of unrest
Economic instability: crises arising from fluctuating exchange rates and lack of investor confidence
Environmental
conditions: natural disasters and health crises
Technological crises; transport accidents and crises arising from technical failure
Corporate crises. Human resource issues and questions of finance
With a user-friendly learning structure, each chapter will assess
the presence of and tendency towards particular types of crisis, supported by a series of examples and cases, which describe organisational
situations, challenges and responses. Approaches to managing crises will be assessed and appropriate tools and techniques of crisis management
are explored, enabling readers to gain an insight into this critical aspect of tourism decision making and equipping them with the skills
and expertise necessary to deal with crisis conditions.
Audience
Level 3 of undergraduate degree courses in tourism where crisis management is taught either as a specific module or as part of related
courses/modules, for example; Tourism Public Relations, Strategic Management of Tourism, Tourism Marketing, Tourism Management and Development.
These modules are all likely to be electives at Level 2 or 3. Also, some areas of post graduate study, libraries and industry practitioners.
Contents
Chapter One: Introduction
Chapter Two: Economic Tourism Crises
Chapter Three: Political Tourism Crises
Chapter Four: Terrorism and Tourism
Chapter Five: Socio-Cultural Conflicts and Tourism
Chapter Six: Environmental Tourism Crises
Chapter Seven: Tourism and Health Crises
Chapter Eight: Technological Failure and Tourism
Chapter Nine: Commercial Crises
Chapter Ten: Crisis, Tourism and Tourism Crisis Management
| Bibliographic details |
Paperback, 200 pages, publication date: OCT-2006
ISBN-13: 978-0-7506-7834-6
ISBN-10: 0-7506-7834-8
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 47.95
USD 51.95
GBP 33.99
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Last update: 30 Nov 2009
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