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| OAKLAND ON QUALITY MANAGEMENT
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To order this title, and for more information, click here
Third Edition
By
John S Oakland, Executive Chairman, OAKLAND Consulting plc, Leeds, UK
Description
'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities
and thereby achieve top quality performance overall, not just focusing on product or service quality.
The text addresses the issues
of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with
specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy,
measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management
in their thinking on commitment, culture and communication issues.
Audience
Directors and managers working in organizations who would like to improve performance. Postgraduate students working towards professional qualifications in management for quality assurance.
Contents
Part One The Foundations of TQM
Understanding quality; Models and frameworks for total quality management; Leadership and commitment
Part
Two Planning; Policy, strategy and goal deployment; Partnerships and resources; Design for quality Part Three Performance; Performance
measurement frameworks; Self-assessment, audits and reviews; Benchmarking Part Four Processes; Process management; Process redesign/
engineering; Quality management system; Continuous improvement
Part Five People; 14 Human resource management; Culture change through
teamwork; Communications, innovation and learning Part Six Implementation; Implementing TQM
| Bibliographic details |
Hardbound, 488 pages, publication date: MAY-2004
ISBN-13: 978-0-7506-5741-9
ISBN-10: 0-7506-5741-3
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 80.95
GBP 53.99
USD 93.95
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076/729
Last update: 5 Sep 2009
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