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| MANUAL OF TRAVEL AGENCY PRACTICE
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To order this title, and for more information, click here
Third Edition
By
Gwenda Syratt, Freelance Lecturer, UK
Jane Archer, Now with Jane Archer, Freelance Journalist, Travel Weekly, UK
Description
Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including:
* Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them
* The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it
* Global
distribution systems - how to make bookings, and the new windows-based environment
* A full endorsement by Travel Weekly
The manual
demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also
shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises
pertinent to the topics covered.
Students on any of the large number of courses in travel and tourism (ICM, City & Guilds, ABTA, IATA,
UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable.
Audience
Undergraduate students in leisure and tourism courses; Professional travel agents or those working in the travel industry
Contents
Foreword; Preface; Acknowledgments;Introduction; Package and group tours; Short breaks, special inerest holidays, theme parks, holiday
centres, accomodation and theatre reservations; Coaching and incoming tourism; Cruising; Car rental; Ferry services and railways; Airlines;
Technology; The internet; Insurance; Finance; Skills; Handling complaints; Solutions to exercises; Glossary; Index
| Bibliographic details |
Paperback, 248 pages, publication date: AUG-2003
ISBN-13: 978-0-7506-5689-4
ISBN-10: 0-7506-5689-1
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 42.95
USD 48.95
GBP 27.99
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Last update: 4 Sep 2009
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