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By David Hoyle, International management consultant with over 30 years' experience in quality management
Description QMS Conversion: A Process Approach assists organizations in converting their existing quality management systems of documentation into
systems of managed processes that deliver business benefits.
The 2000 version of ISO 9000 requires a different approach to be taken
towards the achievement of quality, an approach that delivers customer satisfaction not simply compliance with documented procedures.
By using a process approach to the development of a management system, the significant time and expense invested should be utilized in
a way that will help an organization achieve real business benefits through the application of ISO 9000: 2000. The real value of the
process approach is its focus on results thereby eliminating activities and procedures that do not add value in the organization's quest
to satisfy its customers and other interested parties.
Written in a straightforward, non-technical manner, the approach is easily
understood and followed by managers or engineers at any level. It allows readers to focus on results rather than functions, activities,
procedures or standards. Applying this methodology to the management of quality will give you a distinctive competitive edge over the
companies that end the certification process once the requirements have been met.
With this book, the reader will be able to:
Recognize
the difference between conformance to standard and system performance
Distinguish between procedures and processes and understand what
makes the two fundamentally different from one another
Understand the large gap that exists between a procedural approach and a process
approach
Comprehend the importance and power of the eight quality management principles
Understand the steps to be taken to convert
element-based systems to process-based systems and identify the factors that affect success in the conversion process
Construct a model
of the business that identifies the key processes and their interfaces
Establish performance indicators and measurements for each process
and produce process flow charts that link together to form a coherent system description
Understand the steps to take to construct
a system that fulfills the design criteria
Determine whether the conversion has been successful and identify where further improvement
is required
Each chapter is structured with a set of learning outcomes that can be accomplished by covering its contents. The chapters
follow the sequence of the conversion process and each addresses the change in direction brought about by the ISO 9000: 2000 family of
standards.
Audience
Quality management, quality engineers. The book is written in a non-technical style that appeals to executives, managers and practitioners alike
Contents A Real Change in Direction; Processes versus Procedures; Quality Management System Principles; The Conversion Process; Planning for Change;
Modeling the Business; Organizing Process Development Teams; Process Analysis; System Construction; Successful System Validation; Sample
Flow Charts
Books and book related electronic products are priced in US dollars (USD), euro (EUR), and Great Britain Pounds (GBP). USD prices apply to the Americas and Asia Pacific. EUR prices apply in Europe and the Middle East. GBP prices apply to the UK and all other countries.
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