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| TOTAL ORGANIZATIONAL EXCELLENCE
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To order this title, and for more information, click here
By
John S Oakland, Executive Chairman, OAKLAND Consulting plc, Leeds, UK
Description
Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve
business performance in all types of organization.
Drawing on extensive research and case study work conducted within Oakland Consulting
and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals
through key business and people development processes and regular performance measurement. These are the secrets of successful strategy
deployment and change management.
Audience
Practising executives and managers in both the private and public sectors, commercial and non-commercial. Also for students in business schools, particularly at MBA level.
Contents
A Framework for total organizational excellence; Leadership, commitment and culture; Strategic planning; Quality and processes; Process
analysis; Process documentation and systems; Self-assessment: gap analysis; Benchmarking; Defining improvement opportunities and prioritising;
People: their development and teamwork; People: communications and training; Re-visioning and process re-design; Continuous improvement;
Performance measurement and feedback; Index.
| Bibliographic details |
Paperback, 271 pages, publication date: AUG-2001
ISBN-13: 978-0-7506-5271-1
ISBN-10: 0-7506-5271-3
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 45.95
USD 50.95
GBP 29.99
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076/729
Last update: 4 Sep 2009
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