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| MANAGING QUALITY
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To order this title, and for more information, click here
By
Des Bell, Vice President Transportation, Six Sigma Programme, Bombardier Montreal.
George Wilson, Senior Quality Executive, Northern Ireland Quality Centre.
PHILIP MCBRIDE, Shorts Brothers Plc
Description
Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show
you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to
promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality.
It is
based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly
suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.
Audience
Managers studying for the operations and quality modules of CMS/DMS, NVQ management programmes and MBAs; Any manager involved in strategic decisions affected by quality issues.
Contents
Preface; Quality as a strategic issue; Quality management systems; Determining the capability for quality; Design control and management;
Control of quality; Managing quality costs; The organization of quality; Teamwork for quality; Training for quality; Assessment of quality;
Bibliography; Index.
| Bibliographic details |
Paperback, 256 pages, publication date: JUL-1994
ISBN-13: 978-0-7506-1823-6
ISBN-10: 0-7506-1823-X
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 49.95
USD 71.95
GBP 35.99
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076/731
Last update: 4 Sep 2009
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