 |
|
| TOTAL QUALITY MANAGEMENT: A PICTORIAL GUIDE FOR MANAGERS
| |
| | |
|
|
To order this title, and for more information, click here
By
John S Oakland, Executive Chairman, OAKLAND Consulting plc, Leeds, UK
Peter Morris, Illustrator and designer of educational and training material
Description
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing
jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This
book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form.
Professor
John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production
management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally
thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at
the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management
(now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all
Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in
Canada before returning to England to design educational and training materials for the University of Sussex. His experience working
on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business
life.
Audience
Students on business and management courses; students on other courses taking a TQM module; directors and managers in all types of organization.
Contents
Quality Chains; Processes; The Model; Commitment and Culture; Communication; Systems; Tools; Teamwork; Implementation.
| Bibliographic details |
Paperback, 96 pages, publication date: FEB-1997
ISBN-13: 978-0-7506-2324-7
ISBN-10: 0-7506-2324-1
Imprint: BUTTERWORTH HEINEMANN
|
| Price and Ordering |
Price:
EUR 37.95
USD 50.95
GBP 24.99
|  |
Books and book related electronic products are priced in US dollars (USD), euro (EUR), and Great Britain Pounds (GBP). USD prices apply to the Americas and Asia Pacific. EUR prices apply in Europe and the Middle East. GBP prices apply to the UK and all other countries.
|
See also information about conditions of sale & ordering procedures, and links to our regional sales offices.
|
076/729
Last update: 4 Sep 2009
|
|
| |
| | |
|
|
| |
Home | Elsevier Sites | Privacy Policy | Terms and Conditions | Feedback | Site Map | A Reed Elsevier Company