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| FRONT OFFICE MANAGEMENT FOR THE VETERINARY TEAM
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By
Heather Prendergast
Description
Prendergast?s Front Office Management for the Veterinary Team is a complete training manual for management of the
veterinary office that details step-by-step instructions for performing essential front office skills. This text is designed to serve
as a procedures manual for veterinarians, technicians, and staff, focusing specifically on the day-to-day duties of the veterinary team.
With increasing expectations of quality care and technology, a team member?s knowledge and responsibilities are growing at an exponential
rate.
Contents
Part I: Veterinary Practice as a Business
1. Veterinary Healthcare Team Members
2. Reception Team
3. Team Management
4. Veterinary Ethics and Legal Issues
5. Human Resources
6. Stress and Burnout
7. Practice
Design
8. Technology in the Office
9. Outside Diagnostic Laboratory Services
11. Marketing
Part II:
Communication Management
11. Client Communications
12. Interacting with a Grieving Client
Part
III: Veterinary Practice Systems
13. Appointment and Appointment Management Systems
14. Medical Records and Medical
Record Management
15. Inventory and Inventory Management
16. Controlled Substances
17. Logs
18. Accounts
Receivable
19. Pet Health Insurance
20. Preparing and Maintaining a Budget
21. Occupational Hazards and Safety Issues
22. Security
Part IV: Clinical Assisting in the Veterinary Practice
23. Clinical Assisting
24.
Calculations and Conversions
25. Professional Development
| Bibliographic details |
Paperback, 544 pages, publication date: MAY-2010
ISBN-13: 978-1-4377-0446-4
ISBN-10: 1-4377-0446-8
Imprint: SAUNDERS
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024/239
Last update: 10 Nov 2009
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