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To order this title, and for more information, click here
By
Julia Rutherford Silvers, Currently teaching the Meeting & Event Risk Management and Meeting & Event Coordination online courses at the University of Nevada, Las Vegas, U.S.A.
Included in series
Events Management,
Description
Events of all types are produced every day for all manner of purposes, attracting all sorts of people. Creating and managing the environment
in which these people will gather carries with it awesome responsibilities – legal, ethical, and financial. To provide a safe and secure
setting and to operate in a manner that ensures the hosting organizations or individuals achieve their objectives in a proper and profitable
way, event risk management must be fully integrated into all event plans and throughout the event management process.
Risk Management
for Meetings and Events examines the practices, procedures, and safeguards associated with the identification, analysis, response planning,
and control of the risks surrounding events of all types. Written by an experienced author it:
* Provides a solid, easy-to-read conceptual
foundation based on proven risk management techniques
* Includes ready-to-use templates designed specifically as learning exercises for
students and professionals
* Comprehensively discusses effective strategies for managing the risks associated with design, planning and
production of public and private events
Risk Management for Meetings and Events is a comprehensive and practical
guide which supports academic and professional development programs that prepare individuals for entering or advancement in the meeting
and event management industry.
Audience
Level 2 undergraduates in event management programs; meeting and event management practitioners, as a reference tool and professional development resource; consultants
Contents
Foreword
Preface
Acknowledgements
Part One Understanding Risk Management
Chapter 1 The Role of Risk Management for Meetings and Events
What Is Risk?
The Unknown: Positive and Negative Outcomes; Risk Versus Risky; Typical and Critical Risk Factors for Meetings and Events
The Role and Scope of Events and Event Management
The Role and Scope of Meetings and Events; The Characteristics of Event Genres; The
Scope and Process of Event Management
The Role of Risk Management
Asset Protection; Minimizing Liabilities; Loss Prevention and Control;
Growth Management; Responsible Operation
The Integration of Risk Management and Event Management
Event Project Planning, Execution, and
Control; Prioritizing Objectives and Alternatives; Defining Risk Tolerance; Formal and Informal Risk Management Policies
Chapter 2 The
Risk Management Process, Tools, and Techniques
See Sample Chapter?Attached
Part Two The Scope of Risk Management
Chapter 3 Legal and
Ethical Compliance
Compliance Management
Laws, Codes, and Regulations; Site Occupancy Requirements; Intellectual Property and Licensing
Legal Issues
Statutory and Regulatory Obligations; Contracts; Licenses, Permits, and Other Compliance Instruments
Ethical Issues
Information
Confidentiality and Fraud; Human Resources Policies and Perquisites; Procurement and Equal Opportunity Policies
Chapter 4 Health and
Safety
Fire Safety and Occupancy Issues
Fire Safety Systems; Lighting and Visibility; Structural Integrity; Safety Meetings and Inspections
Sanitation and Waste Management Issues
Chemical Hazards, Infectious Materials, and Pollution; Sanitation Systems and Facilities; Hazard
Mitigation; Waste Management
Occupational Safety
OSH Requirements; Occupational Hazards; Training; Precautions and Protective Equipment;
Manual Handling Procedures
Chapter 5 Loss Prevention and Security
Loss Prevention Strategies
Safety Precautions and Protocols; Communication
Systems; Emergency and Contingency Plans; Security Personnel and Equipment; Redundant Equipment and Systems; Response Training
Insurance
The Why and How of Purchasing Insurance; Contractually Required and Event-Specific Insurance; Liability Transference through Insurance
Coverage
Security Management
Security Functions and Deployment; Security Personnel and Equipment; Command, Control, and Communication;
Incident Response and Reporting Procedures
Chapter 6 Emergency Preparedness
Emergency Management
Preparation and Prevention; Detection
and Classification; Communications Plan and Reporting Procedures; Emergency Response Services and Equipment; Evacuations
Medical Emergencies
Medical Services; Medical Response; Response Accessibility; Vehicles and Equipment; Incident Procedures
Crisis and Disaster Management
Command Structure; Crowd Control; Media Plan and Spokespersons; Shutdown Procedures; Natural, Man-made, and Technological Disasters;
Threat Assessment; Mutual Aid Agreements; Response, Mitigation and Recovery
Part Three Organizational Safeguards
Chapter 7 Administrative
Safeguards
Financial Management
Resource Management; Budget Development; Cost Estimating and Cost Controls; Cash Handling Procedures;
Credit Policies and Procedures; Purchasing and Change Controls; Financial Reporting
Human Resources Management
Organizational Structure;
Recruitment, Induction, Orientation, Training, Supervision, Discipline, and Termination Regulations and Policies; Volunteers, Temporary
Staffing, and Union Labor Issues
Procurement Management
Procurement Policies and Practices; Contract and Contractor Management; Quality
and Change Controls
Systems Management
Identifying and Understanding System Applications; Governance and Decision Making Systems; Systems
Integration; Technology Management
Time Management
Activity Definition and Sequencing; Schedule Development and Control; Critical Path
Analysis; Deadline Management
Chapter 8 Communications
Communications Management
Internal and External Communications; On-site Connectivity,
Command, and Control; Communications Equipment; Public Address Systems and Announcement Protocols; The Production Book and Contact Lists
Information Management
Information Acquisition, Distribution, Monitoring, and Reporting; Documentation Policies and Procedures; Database
Systems and Management; Information Asset Protection, Vital Records, and Privacy Policies
Stakeholder Management
Client, Committee, and
Constituent Management; Government, Military, and Political Authorities; Media Management; Personnel, Participants, and Providers; Economic
and Cultural Community Objectives
Chapter 9 Marketing Issues
Marketing Plan Management
Marketing Plan Objectives, Messages, and Mediums;
Branding and Image Management; Consumer Regulations and Market Intelligence; Product Definition, Positioning, and Pricing
Materials and
Merchandising Management
Materials and Merchandise Manufacture, Packaging, and Distribution; Brand/Logo Management, Licensing, and Concessions;
Badges, Passes, and Other Access Credentials; Media Kits, Newsletters, and Other Communications; Protecting Tickets, Coupons, and Other
Cash Value Assets; Awards, Prizes, Gifts, and Amenities
Promotions Management
Advertising, Sales Promotions, and Cross Promotions; Contests,
Sweepstakes, Proof of Purchase Discounts, and Couponing; Product Sampling, Demonstrations, and Giveaways; Special Appearances, Stunts,
and Ceremonies; Internet, Web-based, and Other Electronic Mediums
Public Relations Management
Media Relations, Contact Lists, Releases,
and Previews; Crisis Management, Spokespersons, and Media Conferences; Role of Public Relations for Disaster Response and Recovery
Sales
Management
Ticketing and Box Office Operations; Merchandise, Concession, and Web-based Sales; Cash Handling and Coupon Redemption Procedures
Sponsorship Management
Commercial Sponsorship, In-kind Donations, Patron Gifts, and Grants; Selling and Servicing Sponsorships; Cross
Promotions and Image Management
Part Four Operational Safeguards
Chapter 10 Program Design
Program Design Management
Needs Assessment,
Feasibility Analysis, and SWOT Analysis; Catering and Alcohol Management; Companion, Children's, and Competition Programs; Activities
and Entertainment; Educational and Certification Program Requirements;
Technical Production Management
Audiovisual Services, Equipment,
and Staging Requirements; Technical Producers, Technicians, and Rehearsals; Pyrotechnics and Other Special Effects; Entertainment and
Performer Specifications
Chapter 11 Site Management
Infrastructure Management
Transportation, Traffic, and Parking; Power, Gas, Water,
and HVAC Systems; Lighting, Telecommunications, and Maintenance Systems; Waste Management, Recycling, and Sewage Services; Medical and
Emergency Services
Logistics Management
Scope Definition, Precedence Order, and Action Plans; Task Identification, Analysis, Assignment,
and Monitoring; Staging, Marshalling, Installation, Replenishing, Dismantling, and Move-out; Contractor Coordination and Loading Dock
Management
Site Management
Site Selection, Inspection, and Contracting Criteria; Assessing Site Hazards and Vulnerabilities; Site Plans,
Diagrams, and Maps; Site Development and Perimeter Controls; Temporary Structures, Tenting, and Mobile Facilities; D cor, Equipment,
and Furnishings
Chapter 12 Attendee Management
Audience Management
Access and Admission Controls; Crowd Management, Group Movements,
and Crowd Behavior; Arrival/Departure Modes, Pedestrian Traffic Flow, and Queue Management; Admission and Credentialing Systems
Hospitality
Management
Housing, VIP, and Guest Services; Sponsor Benefits and Client Entertainment; Reception Areas, Ready Rooms, Dressing Rooms,
and Lounge Facilities
Appendix
Practical Risk management Aids
Risk Planning Tactics, Forms and Worksheets
Risk Assessment System Tactics,
Forms and Worksheets
See Sample Risk Register Worksheet
Risk Response System Tactics, Forms and Worksheets
Risk Monitoring System Tactics,
Forms and Worksheets
Risk Control System Tactics, Forms and Worksheets
Risk Documentation Tactics, Forms and Worksheets
Risk Communication
Tactics, Forms and Worksheets
Risk Management Evaluation Tactics, Forms and Worksheets
Index
| Bibliographic details |
Paperback, 384 pages, publication date: NOV-2007
ISBN-13: 978-0-7506-8057-8
ISBN-10: 0-7506-8057-1
Imprint: BUTTERWORTH HEINEMANN
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Last update: 25 Nov 2009
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