 |
|
| HUMAN RESOURCE MANAGEMENT IN THE HOSPITALITY INDUSTRY
| |
| | |
|
|
An Introductory Guide
To order this title, and for more information, click here
Eighth Edition
By
Michael Boella, Faculty Fellow at University of Brighton
Steven Goss-Turner, Deputy Head / Principal Lecturer of the School of Service Management at the University of Brighton
Description
Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated
with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.
Taking a ?process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation,
covering the following issues:
– Selection, appointment and induction – Training and management development – Labour turnover – Employee
relations and employment law – Managing people and customer care – Business Ethics
Written in a user friendly style, each chapter includes
international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Audience
HND and undergraduate level 1 – HRM is a core module on most Hospitality Management degrees. Practitioners and managers in the industry
Contents
Preface.
The Hospitality Industry HRM Context
: Background to the industry's workforce. Human resource management.
Effectively
Resourcing the Hospitality Organisation
: Job design. Recruitment. Selection. Appointment and induction.
Developing
the Human Resource
: Performance management. Training. Management development.
Rewards and Remuneration
: Job
evaluation. Administration of wages and salaries. Incentives. Fringe benefits.
The Employment Relationship
: Labour turnover
and termination of employment. Employee relations. Law of employment. Human resource planning, records and statistics. Labour costs and
productivity.
HRM & Hospitality: Contemporary Issues
: Organizing human resources. Managing people. Managing in an international
context. HRM and Multi-Site Hospitality Operations. Customer care and quality. Business ethics. Appendix.
| Bibliographic details |
Paperback, 352 pages, publication date: JUN-2005
ISBN-13: 978-0-7506-6636-7
ISBN-10: 0-7506-6636-6
Imprint: BUTTERWORTH HEINEMANN
|
| Price and Ordering |
Price:
EUR 40.95
USD 45.95
GBP 27.99
|  |
Books and book related electronic products are priced in US dollars (USD), euro (EUR), and Great Britain Pounds (GBP). USD prices apply to the Americas and Asia Pacific. EUR prices apply in Europe and the Middle East. GBP prices apply to the UK and all other countries.
|
See also information about conditions of sale & ordering procedures, and links to our regional sales offices.
|
076/716
Last update: 30 Nov 2009
|
|
| |
| | |
|
|
| |
Home | Elsevier Sites | Privacy Policy | Terms and Conditions | Feedback | Site Map | A Reed Elsevier Company