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Abraham Pizam, Dean & Linda Chapin Eminent Scholar; Chair in Tourism Management, Rosen College of Hospitality Management, University of Central Florida, USA
Description
The International Encyclopedia of Hospitality Management covers all of the relevant issues in the field of hospitality
management from both a sectoral level:
* Lodging
* Restaurants
* Clubs
* Time-share
* Conventions
As well as a functional one:
* Accounting & finance
* Marketing
* Human resources
* Information technology
* Facilities management
Its unique user-friendly structure enables
readers to find exactly the information they require at a glance; whether they require broad detail which takes a more cross-sectional
view across each subject field, or more focussed information which looks closely at specific topics and issues within the hospitality
industry today.
Section Editors:
Peter Harris - ACCOUNTING & FINANCE Oxford Brookes University, UK
Zheng Gu - ACCOUNTING & FINANCE
University of Nevada, Las Vegas, USA
Randall Upchurch - CLUB MANAGEMENT & TIMESHARE MANAGEMENT University of Central Florida, USA
Patti Shock - EVENT MANAGEMENT University of Nevada, Las Vegas, USA
Deborah Breiter - EVENT MANAGEMENT University of Central Florida,
USA
David Stipanuk - FACILITIES MANAGEMENT Cornell University, USA
Darren Lee-Ross - HUMAN RESOURCES MANAGEMENT James Cook University,
Australia
Gill Maxwell - HUMAN RESOURCES MANAGEMENT Caledonian Glasgow University, UK
Dimitrios Buhalis - INFORMATION TECHNOLOGY
University of Surrey, UK
Allan Stutts - LODGING MANAGEMENT American Intercontinental University, USA
Stowe Shoemaker - MARKETING
University of Houston, USA
Linda Shea - MARKETING University of Massachusetts, USA
Dennis Reynolds - RESTAURANTS & FOODSERVICE MANAGEMENT
Washington State University, USA
Arie Reichel - STRATEGIC MANAGEMENT Ben-Gurion University, Israel
Audience
Primary: Libraries (faculty, site and departmental within universities and colleges, and special libraries within industry (professional
trade & learned associations, management consultancy & information, & government bodies)
Secondary: Academics, postgraduates and practitioners.
Contents
Average daily rate, Awareness, trial and usage, Back flow prevention, Back of the house in hotels, Back of the house in restaurants, Back
office systems, Balance sheet, Baldrige award, Bandwidth, Banquet event order, Bargaining power, Barriers to entry, Barriers to exit,
Basic elements of cost, Beliefs and attitudes, Benchmarking, Benchmarking in property management, Benchmarking performance, Biases in
consumer decision-making, Biennial timeshare, Bluetooth, Booth, Brand, Branding, Break-even analysis, Breakout sessions, Budget methods,
Budget variances, Budgetary controls, Budgetary preparation, Building codes, Building components, Burnout, Business centers, Business
environment, Business level strategy, Business management institute, Business process reengineering , Business risk, Capital assets pricing
model, Career planning and development, Cash flow, Cash flow statement, Casinos, Centralization, Centralized guestroom HVAC, Chain restaurants,
Change management, Characteristics of service, Check out, Cleaning schedule, Clicks and mortar, Club board of directors, Club corporation,
Club entertainment, Club fitness programs, Club house, Club management, Club manager certification programs, Club Managers Association
of America (CMAA), Club membership categories, Club membership nomination, Club membership process, Club officers, Club professionals,
Club reciprocity, Club types, Coaching, Co-branding, Cognitive dissonance, Collective bargaining, Combined heat and power cogeneration
, Comfort zone and human comfort, Commercial home, Commitment, Common-size statements, Communication, Comparative statement analysis,
Compensation, Competencies, Competency profiling, Competitive advantage, Competitive position, Competitive strategy, Computer , Computer
reservation system (CRS), Concept mapping, Concierge, Concurrent sessions, Condominium, Conference, Conference center, Conference plan,
Configurations, Confirmed reservation, Conflict, Congress center, Consortium, Constructive dismissal, Consumer buying (decision) process,
Consumer rights under the purchaser deposit , Contextual effects in consumer behavior, Contingency theory, Continuous improvement, Contract
of employment, Contribution margin, Controllable and non-controllable costs, Controllable costs in foodservice, Convention, Convention & visitors bureau (CVB), Convention catering, Convention center, Convention industry council, Convention service manager, Cook-chill,
Cook-freeze, Corporate event market, Corporate evel strategy, Corporate meeting, Cost of goods sold, Cost of sales, Cost strategy, Cost-benefit
analysis, Cost-informed pricing methods, Cost-volume-profit analysis, Credit card guarantee, Critical incidents techniques, Critical
success factors, Cross selling, Customer centricity, Customer complaint behavior, Customer expectations, Customer lifetime value, Customer
loyalty , Customer relationship management in foodservice, Customer relationship marketing/management (CRM), Customer satisfaction, Cycle
menus, Daily operations report, Data envelopment analysis, Data mining, Data warehouse , Database marketing, Database systems, Daypart,
Decentralized guestroom HVAC, Decision-making, Decision support systems, Deeded timeshare ownership, Departing the guest, Depreciation
of fixed assets, Destination management company, Destination management system , Destination marketing, Destination marketing organization
(DMO), Developer rights under the purchaser deposit, Deviance, Diffusion models, Dining room turnover, Direct billing, Direct costs,
Direct mail marketing, Disciplinary action, Disconfirmation theory, Discrimination, Discriminatory pricing, Dismissal, Distinctive capabilities,
Distribution channels, Distribution channels in foodservice, District heating/cooling plants, Diversification, Domain name, Downsizing,
Drayage, Duty of care, Earnings per share, Economies of scale, Economies of scope, Efficiency ratios, Eighty six, Eighty-twenty customer
pyramid, Electric power purchasing, Electronic commerce, Electronic data interchange (EDI) , Electronic locking systems, Electronic mail,
Electronic marketing, Emotional labor, Employee assistance programs (EAP), Employee roientation and mentoring, Employee participation,
Employee relations, Employee rules, Employee satisfaction, Employee selection techniques, Employer association, Employment law, Empowerment,
Energy management, Energy management system, Enterprise resource planning, Entrepreneurism, Entrepreneurship, Entry strategies, Environmental
scanning, Environmental determinism, Environmental management, Environmental management in hotels, Environmental management system (EPS),
EProcurement, Equal employment opportunity (EEO), Ergonomics, Evaluative attributes, mEvent operations Manual, Event project management,
Evoked set, Exchange company, Executive information systems (EIS), Executive recruiters/head hunters, Exhibit prospectus, Exhibitions,
Exhibits, Expenses, Experience economy, Experimentation, Expert systems, Express check-out, External Analysis, Extranet, Facilities engineering,
Facilities management, Facilities management association, Facilities operating and capital cost, Fairs, Fast casual, Feasibility Study,
Federacion de Desarrolladores Turisticos, Festivals, FIFO, File transfer Protocol (FTP), Financial accounting, Financial leverage, Financial
risk, Fire protection, Fire seal, Fire sprinklers, Fixed charges, Fixed costs, Fixed costs in foodservice, Fixed timeshare plan, Flexible
working, Float timeshare plan, Focus groups, Folio, Food code , Food borne illness, Forecasting, Forecasting in foodservice/restaurants,
Forecasting rooms availability, Forecasting rooms revenue, Fractional, Framing, Franchising, Franchising in restaurants, Free cash flow,
Frequent guest programs, Front-of-the house in hotels, Front-of-the house in restaurants, Front office accounting, Front office communications,
Front office ledger, Front office operations, Front office organization, Front office Systems, Full-time equivalent (FTE), Furniture
fixture and equipment, Game theory, Service quality, Gap model of service quality, Generic strategies, General manager, General session,
Global alliance of timeshare Eecellence, Global distribution systems (GDS), Global distribution systems: Development. & major players
, Global strategies, Globalization, Glocalization, Golf facilities, Golf professional classification, Golf programs, Golf tournaments,
Grease rrap, Green Globe 21, Green power energy purchasing, Gross operating profit, Gross profit and net profit, Gross profit in foodservice,
Group reservation, Groups, Guaranteed reservation, Guest cycle, Guest history, Guest history file, Guest operated interfaces, Guest profile,
Guest room occupancy sensors, Guest safety, Guestroom floor configuration, HACCP, Hardware-, Haute cuisine ('high cookery'), Health codes,
Hearing conservation, Heat detectors, Hi touch-hi tech, Hiring crunch, Homeowners association, Hospitality distribution terms and initials,
Hospitality strategic management , Hotel classification, Hotel consortia, Hotel fire fighting team, Hotel income statement, Hotel management
contracts and lease , Hotel operating department ratios, Hotel rating systems, Hotel valuation methods, Hotels' accounting and finance
terms, Hotels' rate structures, House limit, Housekeeping, Housing process, Human capital, Human resource accounting, Human resource
development, Human resource information systems, Human resources management (HRM), HVAC equipment and systems, HVAC loads, Hypertext
mark-up language (HTML), ICT and EHospitality, Incentive travel, Independent restaurants, Indirect costs, Indoor air quality, Industrial
tribunal, Industry snalysis, Industry life cycle, Information system, In-house computerized reservation system, Integrated information
systems, Intelligent agents, Interactive , Interactive television (ITV), Internal analysis, Internal control, Internal marketing, Internal
rate of return method, International aspects of financial management, International hotels environment initiative (IHEI), International
meeting, Internationalization, Internet, Internet channels, Interval, Intranet, Inventory, Inventory turnover analysis, Invitational
tournaments, ISO 14000, ISO 9000, Job analysis, Job specialization, Key control, Kitchen fire suppression system, Knowledge management,
Labor costs, Labor employment, Labor turnover, Laddering techniques, Late arrival, Layout and design, Leadership in energy & environmental
design (LEED), Leadership, authority, power and control, Learning, Learning environment, Learning organization, Legacy, Legionnaire disease,
Les Clefs d'Or, Life cycle costing, Life safety code, Lighting equipment and systems, Limited menus, Liquidity ratios, Local area networks
(LAN), Lockoff, Lock-out/tag-out, Loyalty circle, Maintenance fee, Maintenance management, Management accounting, Management contract,
Management development, Management information system: Methods & Usage, Management information systems (MIS), Management of change, Management
proficiency ratio, Management styles, Manager on duty, Marginal costs, Market penetration, Market saturation, Market segment and customer
profitability analysis, Market segmentation in foodservice operations, Market segmentation: Trends and challenges, Market segments in
hospitality, Market share , Marketing, Marketing concept, Marketing information systems, Marketing research, Mark-up, Mass customization,
mCommerce, Media markets, Meeting, Meeting or event history, Meeting or event planner, Meeting or event timeline, Meeting profile, Menu
mix, Menu pricing and calculation, Menu pricing in foodservice, Menu psychology, Merchandising, MICE, Midscale Restaurants, Mini-vacation,
Mise en place, Mission statement, Model timeshare act, Model vacation club act, Moments of truth, Motivation, Multi-branding, Multimedia,
Multisite timeshare plan, Multi-skilling, Musculoskeletal disorders (MSD). , Net present value method, Night audit, No show, Non-controllable
expenses, Nouvelle cuisine, Occupancy costs, Occupancy percentage, Occupancy, types of, Occupational safety & health, Off-premise contact,
On change Status, On-line booking, On-site foodservice, Operating cash flow, Operating leverage, Operating ratios, Operating system,
Organization timeshare Europe, Organizational culture and climate , Organization structure & design, Organizational structures - types
of, OSHA, Outsourcing, Outsourcing of business Services, Outsourcing of foodservice, Overbooking, Overstay, Pay & benefits, PBX, Perceived
risk, Perceptual mapping, Performance evaluation, Performance indicators, Performance measurement, Performance measures in foodservice/restaurants,
Permission marketing, Perpetual Inventory, Personal selling principles, Personalization, Persuasion, Petty cash fund, PGA of America,
Physical inventory, Pluralism and unitarism, Point-of-sales (POS), Point-of-sales system, Point-of-purchase promotion(P-O-P), Points
system, Portal, Portion control, Portion cost, Positioning, Pre/Post meeting tours, Pre-convention meeting, Precosting, Preventive maintenance,
Price customization, Price discrimination, Price earnings ratio, Pricing acronyms, Pricing methods in foodservice/restaurants, Pricing
practices in hospitality/tourism, Pricing types, Primary and secondary electric power rates, Prime costs, Private club advisor organization,
Private club dining types, Private club industry, Private club management to leadership model, Private club merchandising, Private club
overtime tax exemption, Private equity club committee types, Private residence club, Prix fixe, Pro shop, Product life cycle , Production
company, Production schedule, Productivity, Professional congress organizer, Profit and loss statement, Profit in foodservice operations,
Profitability ratios, Program, Promotional mix, Property management system (PMS) , Proprietary, Psychological contract, Public offering
statements, Public relations, Purchase order (PO), Purchasing, Purveyors, Qualitative versus quantitative marketing research , Quality
control, Quality of work life, Quick service restaurants (QSR), Ratio analysis, Receiving, Recipe costing, Recipe standardization, Recruitment
and E-recruitment, Redundancy, Reference checks, Reference group, Refreshment break, Registration , Registration card, Relationship marketing,
Renewable energy, Renovation, Request for proposal, Rescission, Research and development (R&D), Reservation, Reservation file, Reservation
record, Reservation reports, Reservations, Reserve for replacement, Resident manager, Resignation, Resource based view, Resource planning,
Responsibility centers, Restaurant life cycle, Restaurant systems, Resume/Curriculum Vitae, Revenue, Revenue center, Revenue management,
Revenue management in restaurants, Revenue per available room (RevPAR), Revenue per available seat hour (RevPASH), Right-to-use ownership,
Risk return tradeoff, Role playing and simulations, Roles, Room energy management system, Room rate, Room rate pricing, Room revenue
analysis, Room setups, Room systems automation, Room, status of, Rooms, types of, Routine maintenance, Safety, Sales promotion, Schools
of thought, Scripts and schemas, Seasonality in foodservice, Secondary data, Security, Security systems, Self check-Out, Self development,
Self-service technologies (SSTs), Semantic web, Semi-variable costs, Service profit chain, Service system, Service types, Shrinkage,
Site inspection, Site selection, Small business entrepreneurship, Smart card, Smoke detectors, Social influence, Socialization, Soft
branding, Software, Solvency ratios, Speaker, Special events management, Special markets, Staging guide, Standard cost accounting, Storage,
Strategic choice, Strategic direction, Strategic evaluation , Strategic formulation , Strategic groups, Strategic management (see Hospitality
strategic management), Strategy implementation, Strategy marketing planning and the marketing plan, Submetering, Sustainability, Switch
companies, Switching costs, Systematic risk, Table d'hote, Tables per server, TCP/IP, Telephone systems, Tennis professional classification,
Tennis tournament, Third party planners, Timeshare financing, Timeshare industry, Timeshare resales, Tipping, Total quality management
(TQM), Trade show organizer, Trade union, Trade show, Training, Turnover, Turnover culture, U.S. Environment Protection Agency (US EPA),
Understay, Undistributed operating expenses, Uniform resource locator(URL), Uniform system of accounts, Uniform system of accounts for
restaurants, Uniform system of accounts income statement, Unit week, Unsystematic risk, Upscale restaurants, Upselling, Urban timeshare,
Use period, Vacation exchange history, Vacation ownership, VALS, Value added statement, Value drivers, Value pricing, Variable costs,
Variable costs in foodservice, Vending, Ventilation system, Vertical transportation, Virtual reality, Vortals, Walk-in, Walking the guest,
Wall reader, Warnings, Waste factor/yield, Water and waste water systems , Weighted average cost of capital, Wireless , Wireless application
protocol (WAP), Work orientation, Working capital, Xeriscape, XML, Yield management, Yield statistic, Zoning codes.
| Bibliographic details |
Hardbound, 736 pages, publication date: APR-2005
ISBN-13: 978-0-7506-5996-3
ISBN-10: 0-7506-5996-3
Imprint: BUTTERWORTH HEINEMANN
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