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| ORGANIZATION BEHAVIOUR FOR LEISURE SERVICES
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To order this title, and for more information, click here
By
Conrad Lashley, Professor of Leisure Retailing, Centre for Leisure Retailing, Nottingham Business School, UK
Darren Lee-Ross, Senior Lecturer in Management, James Cook University, Australia
Description
Organization Behaviour for Leisure Services discusses and questions a number of key elements, including:
* The individual
and the organization
* Groups in the organization
* Organizational structures and behaviour
* Management within the organization
* Commercial
hospitality, leisure and tourism in a service context
Taking the view that leisure services involve an array of industry sectors - they
are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits
- the text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping
malls and sports stadia. Specific examples used are from Marriotts, McDonald's, Trafford Centre and many more.
With a user-friendly
structure and style, the text is an ideal introduction to the fundamental issues invovled - perfect for students and managers alike.
Audience
First year hospitality, leisure and tourism degree and HND students; Professional courses (eg HCIMA) and industry practitioners.
Contents
Introduction: hospitality, leisure and tourism definitions and debates; Hospitality, leisure and tourism management and organizational
behaviour; The context of the leisure services organizations; Organizational structure design; Metaphors for understanding leisure services;
Emotions in hospitality, leisure and tourism organizations; The individual in the service organization; Groups, leadership and power;
Culture and the leisure services community; The empowered hospitality, leisure and tourism organization; Effective comunication in hospitality,
leisure and tourism organizations; Managing diversity in the organization; Management as an integrating activity; Trends and futures
in hospitality, leisure and tourism organizations.
| Bibliographic details |
Paperback, 272 pages, publication date: JUL-2003
ISBN-13: 978-0-7506-5782-2
ISBN-10: 0-7506-5782-0
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
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USD 42.95
GBP 24.99
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Last update: 4 Sep 2009
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