Handling submitted papers

Introduction
Elsevier's Editorial System
(EES) is an online editorial system which handles manuscripts. For the majority of Elsevier Journals (not all Elsevier journals at this stage), manuscripts should be submitted, reviewed and finally accepted online, via EES.

Detailed EES Guide
To help Guest Editors in using EES, an EES User Guide for Editors and EES Interactive Tutorials, are available.

Guest Editors can also request an EES training session at the following link: http://support.elsevier.com/app/answers/detail/a_id/352.

Contact information
Guest Editors should contact our Editor Support department if they encounter technical difficulties whilst using EES that are unrelated to workflow or the peer review process. Our Editor Support department can be contacted by e-mail: editorsupport@elsevier.com or by telephone.

Telephone details:

  • For The Americas: +1 888 834 7287 (toll-free for US & Canadian customers)
  • For Asia & Pacific: +81 3 5561 5032
  • For Europe & rest of the world: +353 61 709190

If a Guest Editor is contacted by an author with a system query they should be referred to the telephone numbers above, or our Author Support e-mail address - authorsupport@elsevier.com.

If a Guest Editor is contacted by a reviewer with a system query they should be referred to the telephone numbers above, or our Reviewer Support e-mail address - reviewersupport@elsevier.com.

Please note, this information is also posted on EES and can be reached by clicking on the "Contact Us" link.

For any queries on special content, please contact us by gepageinfo@elsevier.com