Writing for Interaction
Crafting the Information Experience for Web and Software AppsBy
- Linda Newman Lior, Linda Lior has been working in software design and development for over 20 years as an instructional designer, technical writer, and text editor.
Writing for Interaction focuses on the art of creating the information experience as it appears within software and web applications, specifically in the form of user interface text. It also provides strategies for ensuring a consistent, positive information experience across a variety of delivery mechanisms, such as online help and social media.
Throughout this book, you'll learn simple techniques for writing consistent text with the right tone, how to select content delivery mechanisms, and how straightforward, clear layouts contribute to your customers ability to interact with your application. Broken down into five sections, the book completely covers the information experience design process from beginning to end starting with understanding the user to evaluating the work. Youll cover everything from understanding your users and their needs, to creating personas, designing the IX strategy, creating your information, and evaluating the resulting information experience. This is your one-stop reference to information experience!
Paperback, 284 Pages
Published: April 2013
Imprint: Morgan Kaufmann
Section 1: Introducing the Information Experience
Chapter 1. What is the information experience?
Chapter 2. Design and development models
Section 2: Understanding your users and their information needs
Chapter 3. Getting to know your users
Chapter 4. Gathering data about your users
Chapter 5. Creating Your Personas
Section 3: Designing your IX Strategy
Chapter 6. Understanding User Reading Patterns
Chapter 7. Applying Usability Principles
Chapter 8. Creating Style Guidelines
Section 4: Creating the information experienceSection 5: Evaluation
Chapter 9. Designing your Information Strategy
Chapter 10. Writing the User Interface Text
Chapter 11. Writing for Diverse Audiences
Chapter 12. Evaluating the IX Experience