User Experience Re-Mastered book cover

User Experience Re-Mastered

Your Guide to Getting the Right Design

User Experience Re-Mastered: Your Guide to Getting the Right Design provides an understanding of key design and development processes aimed at enhancing the user experience of websites and web applications. The book is organized into four parts. Part 1 deals with the concept of usability, covering user needs analysis and card sorting-a tool for shaping information architecture in websites and software applications. Part 2 focuses on idea generation processes, including brainstorming; sketching; persona development; and the use of prototypes to validate and extract assumptions and requirements that exist among the product team. Part 3 presents core design principles and guidelines for website creation, along with tips and examples on how to apply these principles and guidelines. Part 4 on evaluation and analysis discusses the roles, procedures, and documents needed for an evaluation session; guidelines for planning and conducting a usability test; the analysis and interpretation of data from evaluation sessions; and user interface inspection using heuristic evaluation and other inspection methods.


Beginning interface designers and developers, software designers, web designers, web application designers, interaction designers, appliance designers and developers, information architects, usability engineers, usability evaluators and development managers, students and teachers in computer science, graphic design, HCI, and usability.

Paperback, 396 Pages

Published: October 2009

Imprint: Morgan Kaufmann

ISBN: 978-0-12-375114-0


  • Contributors

    Part 1 * Defining Usability

    Chapter 1 What Is Usability?

    Usability and Other Considerations

    Definition of Usability

    Example: Measuring the Usability of Icons

    Usability Trade-Offs

    Categories of Users and Individual User Differences

    End Notes

    Chapter 2 User Needs Analysis


    The Objectives of User Needs Analysis

    Setting Your Objectives

    Background Research


    Competitive Analysis

    Interviews and Focus Groups

    Informed Project Objectives

    Task Analysis

    What is Task Analysis?

    Task Analysis for Web Site Design

    Use Cases

    Hierarchical Task Analysis

    Techniques for Understanding Tasks

    A Hybrid Approach to Task Analysis

    Performance Improvements

    Human-Error-Tolerant Design

    Chapter 3 Card Sorting


    When Should You Conduct a Card Sort?

    Things to be Aware of When Conducting a Card Sort

    Group or Individual Card Sort?

    Preparing to Conduct a Card Sort

    Conducting a Card Sort

    Data Analysis and Interpretation

    Suggested Resources for Additional Reading

    Communicate the Findings


    Suggested Resources for Additional Reading

    Lessons Learned

    Pulling It All Together

    How Card Sorting Changed a Web Site Team’s View of How the Site Should be Planning and Preparing for the Card Sorting


    Part 2 * Generating Ideas

    Chapter 4 Brainstorming


    Chapter 5 Sketching: A Key to Good Design (Bill Buxton)

    The Question of Design

    We Are Not All Designers

    The Anatomy of Sketching

    From Thinking on to Acting on

    Chapter 6 Persona Conception and Gestation

    Setting the Scene: What’s Going on in Your Organization Now?

    What is Conception and Gestation for Personas?

    Persona Conception: Steps 1, 2, and 3

    Persona Gestation: Steps 4, 5, and 6

    How to Know You are Ready for Birth and Maturation


    Chapter 7 Verify Prototype Assumptions and Requirements


    Prototyping Requirements are not Software Requirements

    Transformation of Assumptions to Requirements

    Requirements and the Big Picture

    Iteration 1: From Idea to First Visualization

    Iteration 2: From Quick Wireframe to Wireframe

    Iteration 3: From Wireframe to Storyboard

    Iteration 4: From Storyboard to Paper Prototype

    Iteration 5: From Paper Prototype to Coded Prototype

    Iteration 6: From Coded Prototype to Software Requirements


    Part 3 * Designing Your Site

    Chapter 8 Designing for the Web


    The Lovely Rooms Hotel Booking Service

    Design Principles for Web Sites

    Designing Web Sites

    Designing Home Pages and Interior Pages

    Design Issues for Web Pages

    Writing the Content of Web Pages


    Part 4 * Evaluation, Analysis

    Chapter 9 Final Preparations for the Evaluation


    Roles for Evaluators

    Creating an Evaluation Script

    Forms to Use When Asking for Permission to Record

    The Pilot Test


    Chapter 10 Usability Tests

    Usability Tests

    When to Test

    Conducting The Interview

    How to Analyze it

    Chapter 11 Analysis and Interpretation of User Observation Evaluation Data

    Introduction: How to Analyze and Interpret Data from Your Evaluation

    Collating the Data

    Summarizing the Data

    Reviewing the Data to Identify Usability Problems

    Working with Quantitative Data

    Working with Qualitative Data

    Interpretation of User-Observation Data

    Writing the Evaluation Report


    Chapter 12 Inspections of the User Interface


    Creating the Evaluation Plan for Heuristic Inspection

    Conducting a Heuristic Inspection

    Analysis of Heuristic Inspection Data

    Interpretation of Heuristic Inspection Data

    Benefits and Limitations of Heuristic Evaluations

    Variations of Usability Inspection





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