Troubleshooting and Human Factors in Automated Manufacturing Systems


  • Susan R. Bereiter
  • Steven M. Haber

Troubleshooting - the process of locating and diagnosing a fault in a system - is often difficult for the maintenance specialist in a computer controlled manufacturing system. They face a large system of many parts, where each part is complex in itself and where parts are interconnected in complex ways. This book addresses the ways maintenance specialists acquire and use information during troubleshooting and the types of difficulties they encounter in order to guide the improvement of computer-based troubleshooting support systems.
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Troubleshooters in computer controlled manufacturing systems.


Book information

  • Published: December 1989
  • ISBN: 978-0-8155-1187-8

Table of Contents

1. Introduction2. Research Method3. Interview Study Subjects Implementation Time Spent Finding Versus Fixing Problems Multiplicity of Information Sources Most Useful Information Missing Information Problems Encountered During Troubleshooting Displays to Shop-Floor Process Control Computers Suggestions for Change4. Observational Study Characterization of Subjects and Task Domains Data Collection Procedure Data Modelling Graphical Representation of Episodes Data Analysis5. Experimental Study Motivation for the Experiment The Experimental Hypotheses Evolution of Experimental Hypotheses Experiment Design Structure of Tests Experiment Protocol Data Analysis6. Summary and Recommendations Descriptive Model of Troubleshooting Summary of Insights into Sources of Troubleshooting Difficulty Recommendations for Ways to Alleviate Sources of Difficulty7. Future Research Research Questions Research MethodsAppendix 1: Support Document for Interview StudyAppendix 2: Support Documents for Observational StudyAppendix 3: Support Documents for Experimental Study