Troubleshooting and Human Factors in Automated Manufacturing SystemsBy
- Susan R. Bereiter
- Steven M. Haber
Troubleshooters in computer controlled manufacturing systems.
Hardbound, 320 Pages
Published: December 1989
Imprint: William Andrew
- 1. Introduction2. Research Method3. Interview Study Subjects Implementation Time Spent Finding Versus Fixing Problems Multiplicity of Information Sources Most Useful Information Missing Information Problems Encountered During Troubleshooting Displays to Shop-Floor Process Control Computers Suggestions for Change4. Observational Study Characterization of Subjects and Task Domains Data Collection Procedure Data Modelling Graphical Representation of Episodes Data Analysis5. Experimental Study Motivation for the Experiment The Experimental Hypotheses Evolution of Experimental Hypotheses Experiment Design Structure of Tests Experiment Protocol Data Analysis6. Summary and Recommendations Descriptive Model of Troubleshooting Summary of Insights into Sources of Troubleshooting Difficulty Recommendations for Ways to Alleviate Sources of Difficulty7. Future Research Research Questions Research MethodsAppendix 1: Support Document for Interview StudyAppendix 2: Support Documents for Observational StudyAppendix 3: Support Documents for Experimental Study