Treating Worker Dissatisfaction During Economic Change


  • Morley Glicken, Department of Social Work, Arizona State University West, Phoenix, AZ, USA
  • Ben Robinson, Arizona State University College of Public Programs School of Social Work, Phoenix, AZ, USA

In the current economy, companies are expected to turn on a dime in response to changing market needs to stay vibrant. What that means is that companies are constantly reorganizing. Employees are living in a constant state of change. This dynamic in the workplace has affected worker satisfaction, morale, and burnout. This is the first treatment manual to focus on treating job-related issues, whether it's conflict in the workplace, stress, burnout, performance, and more. Divided into two parts, Part One sets the stage with a discussion of the economic climate and how it impacts businesses, how business reacts to it, and how the new business climate affects employees. Part Two lays out the most current research on effectively treating work-related client issues. Individual, group, and organizational interventions are included, along with case examples, practical treatment exercises, checklists, and outlines for treatment.
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Clinical psychologists and counselors treating employed, or a practical treatment manual for formerly employed adults.


Book information

  • Published: March 2013
  • ISBN: 978-0-12-397006-0


"This work offers guidelines and case studies on problems that lead to job dissatisfaction and burnoutā€¦Appendices provide depression and burnout scales, plus an overview of managing workers using new interactive technologies."--Reference & Research Book News, October 2013

Table of Contents

Part One: Understanding and Identifying Work-Related Problems

Chapter 1: The Serious Problems in the American Workplace

Chapter 2: Understanding Job Stress, Job Dissatisfaction, and Worker Burnout

Part Two: Major Work-Related Problems that Lead to Job Dissatisfaction and Burnout

Chapter 3: Teamwork and Cooperative Work Assignments Sometimes Lead to Job Dissatisfaction

Chapter 4: Sexual Harassment in the Workplace

Chapter 5: Workplace Diversity and Discrimination

Chapter 6: Workaholics: Understanding and Changing Work-Addicted Behavior

Chapter 7: Workplace Violence

Part Three: Using Human Resource and Management Approaches to Prevent Work-Related Problems

Chapter 8: Preventing Workplace Problems through Competency-Based Management

Chapter 9: Three Primary Human Resource Functions: Hiring, In-Service Training, and Termination

Chapter 10: Competency-Based Evaluations

Part Four: Effective Treatment for Work-Related Problems

Chapter 11: Treating Work-Related Problems

Chapter 12: A Quality of Life Approach to Understanding and Measuring Workplace Problems

Chapter 13: Quality of Life Treatment and Workplace Problems

Chapter 14: Some Final Words

Appendix A: The CES-D Depression Scale - Useful in Determining Worker Burnout

Appendix B: Forced Early Retirement Stress Because of Burnout and Job Loss

Appendix C: Managing Workers Using the New Interactive Technologies