Tourism Marketing for Cities and Towns

Using Branding and Events to Attract Tourists


  • Bonita Kolb, Associate Professor of Business Lycoming College, Williamsport, PA, USA

Tourism Marketing for Cities and Towns provides thorough and succinct coverage of marketing theory specific to the tourism industry. It focuses on developing the branded destination with special emphasis on promotional planning. In addition, it contains numerous international examples, discussion questions, and strategic planning worksheets.
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Introductory undergraduates in tourism and marketing; tourism professionals and marketers


Book information

  • Published: March 2006
  • ISBN: 978-0-7506-7945-9


"Professor Kolb has written a comprehensive, eminently readable, and—perhaps most importantly—highly applicable guide to effective tourism marketing. This book appears at a propitious time, as cities around the US are rediscovering and building upon their heritages and as central cities are rebounding from their post-war declines. Kolb’s global examples and helpful prompts encourage strategic thinking and effective positioning in the increasingly competitive quest for tourist spending. This volume will be used in academic programs, but it belongs on professional bookshelves as well." —Charles M. Gray, Professor of Economics, University of St. Thomas, and President, Association of Cultural Economics International "This is one of the first books to explore in a comprehensive manner how cities can develop a tourism sector. It uniquely combines theory and practice; is clearly written, pertinent and perceptive; and its extensive use of relevant examples makes it interesting and useful for students as well as practioners. At a time when cultural tourism is acknowledged as vital to local economies, Kolb’s new book is going to be necessary reading for all of those concerned with promoting cities, towns and the arts." -- Professor Sara Selwood, Head of Department of Cultural Policy and Management, School of Arts, City University, Northampton Square, London "Tourism Marketing for Cities and Towns is a must-read for anyone involved in the expanding fields of cultural tourism and urban marketing. Bonita masterfully combines her comprehensive knowledge of marketing strategies with real life examples of current urban marketing campaigns with how-to worksheets and study questions. The independent marketing consultant and the marketing student alike will find this book accessible and brimming over with useful tips and pointers." -- Monica Shay, Director, Arts and Cultural Management Program, Pratt Institute, Manhattan, NY "...a must read for anyone involved in the expanding fields of cultural tourism and urban marketing since it masterfully combines marketing strategies with real life examples of current urban marketing campaigns." - C-News

Table of Contents

Chapter One: Tourism to Cities and Towns- History of urban tourism- Defining and packaging town as destination- Using tourism to support economic developmentChapter Two: Marketing Theory Applied to Places- Introduction to marketing theory- Positioning and branding the event- Providing unique experiences valued by younger touristsChapter Three: Product analysis- Analysis of physical product (attractions, sports, entertainment)- Analysis of aesthetic product (culture, scenery, history)- Analysis of tourist services (hotels, dining, tours)Chapter Four: Branding the Town- Using branding to gain recognition- Finding a event that conveys the correct image- Developing the message for each tourist segmentChapter Five: Targeting the Visitor- Defining the tourist segments- Targeting by event activity- Researching new target marketsChapter Six: Packaging the Product- Shaping the appropriate city image- Packaging itineraries of product and experience- Packaging activities as eventsChapter Seven: Partnering with the Community- Finding resources using economic development funds- Government programs available to develop the tourism product- Using tourism to attract new businessesChapter Eight: Developing the Image and Message- Creating the promotion message- Planning the event place and image- Using the promotion mix componentsChapter Nine: Planning the Promotion- Communicating using advertising and public relations- Visitor centers, familiarization tours and personal selling- Direct marketing to target tourist segmentsChapter Ten: Evaluating the Impact- Understanding the tourist experience- Evaluating economic impacts- Researching local resident opinionsConclusion:- List of available community and government resources-Case studies for use in class