Preface, Jean-Claude Baumgarten. Tourism Futures: Introduction, Dimitrios Buhalis and Carlos Costa. Demographics, Mike Hall. Safety and Security and World Peace, Dallen Timothy. Crisis management and tourism, Tony Tse. Climate Change, David Viner & Sarah Nicholls. Monitoring as an Approach to Sustainable Tourism, Graham Miller and Louise Twinning-Ward. Media and communications, Rok Klancnik @ WTO. Liberalisation and deregulation for tourism, Andreas Papatheodorou. Research: New approaches and knowledge creation, Mike Riley and Edit Szivas. Organisations and Management in the future, Colin Hales. Innovation, Creativity and competitiveness, Peter Burns. Chaos theory and managerial approaches, Roslyn Russell. SMEs in Tourism, Mike Peters and Dimitrios Buhalis. The Future of Work and Employment in Tourism, Tom Baum. Managing Globalisation, Frank Go and Erik van 't Klooster. Resource Management: social, cultural, physical environment and the optimisation of impacts, Telfer and Hashimoto. Policy -related Networks and Partnerships in Tourism Destinations, Bill Bramwell. Destination based business Networks and Partnerships, Dr. Tazim Jamal and Dr. Ute Jamrozy. Consumer Centric Tourism Marketing, Outi Niininen and Roger March and Dimitrios Buhalis. Cross-Cultural Hospitality & Tourism Marketing, Po-Ju Chen and Abraham Pizam. Information Communication Technologies, Buhalis and OâConnor. Tourism Marketing Information System Decision Support for the Tourism Manager, Karl Woeber. Forecasting methodologies for Tourism, Li, G Haiyan Song and Witt S. Managing Economic Impacts, Satellite Accounts and Observatories, Antonio Massieu. Planning, development and the territory, Carlos Costa. Tourism Futures: Conclusions, Carlos Costa and Dimitrios Buhalis.